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About the Role
Responsible for developing, managing, and expanding the agency's internal capabilities and expertise in implementing benefits administration and HRIS technology systems for clients. The role aims to position HUB as a leader in technology solutions for small and mid-market employers, enhancing the member enrollment experience and simplifying administration for employers and internal teams.
Responsibilities
- Maintain thorough knowledge of Employee Navigator, its capabilities, limitations, and strategic direction.
- Develop and maintain implementation and renewal processes ensuring consistency, accuracy, and scalability.
- Stay updated on industry trends and emerging enrollment-related technologies.
- Effectively demo the Employee Navigator system to clients and prospects.
- Teach and train employer and service team users on effective system utilization.
- Deploy appropriate system capabilities for each client situation.
- Communicate updates, changes, and competitive advantages of the system to internal sales and service teams.
- Assist sales and service teams in selling and implementing voluntary benefits.
- Leverage voluntary benefits and carrier tech credits to offset client system costs.
- Manage ACA reporting for clients using Employee Navigator.
- Be knowledgeable in setting up and maintaining carrier/vendor EDI connections and integrations with payroll providers.
- Assist in training and developing other internal and regional employees on Employee Navigator.
- Follow HUB Broker Standards.
Requirements
- High school diploma or equivalent required.
- At least 3-5 years of related experience working as an Account Manager or Account Representative in the employee benefit arena (equivalent combination of education and experience is acceptable).
- Client-facing experience required.
- Must have State Life & Health License or the ability to obtain license within 120 days.
- Must hold a valid Driver’s License.
- Dependable transportation.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively to customers and teammates.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Proficient in Microsoft Office including Excel, Word and Power Point.
- Follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team.
Skills
- Employee Navigator
- Teamwork
- Written & Verbal Communication
- Initiative
- Quality Management
- Project Management
- Microsoft Office (Excel, Word, PowerPoint)
- BMS (BenefitPoint)
- Bilingual in English and Spanish (a plus)
Location
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 3-5 years
Education Level
- High school diploma or equivalent
Salary/Compensations
- $55,000 - $65,000 annually
Benefits
- Health/dental/vision/life/disability insurance
- FSA, HSA and 401(k) accounts
- Paid-time-off benefits such as vacation, sick, and personal days
- Eligible bonuses, equity and commissions for some positions
- Structured training
- Licensing support
- Ongoing development opportunities
- Competitive pay
- Retirement savings matching
- Company-paid life and disability plans
- Generous paid time off
- Paid parental leave
- Wellbeing program
- Meaningful engagement
- Community impact through HUB Gives
About the Company
- HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
Equal Opportunity
- HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
- HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.
- HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.