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About the Role
The Director, BSA Platforms & Practice will lead the strategy and continuous improvement of the enterprise Application Knowledge Hub, a platform providing key functions across the business for application and capability visibility. This role combines practice leadership, platform ownership, AI enablement, and operational excellence.
Responsibilities
- Own the Application Knowledge Hub
- Develop and execute the roadmap for the enterprise Application Knowledge Hub
- Establish standards for application metadata, taxonomy, content management, and knowledge governance
- Improve discoverability, quality, and accuracy of application and business knowledge
- Enable knowledge assets to be leveraged by both employees and AI-powered solutions
- Ensure platforms operate securely, reliably, and efficiently
- Identify opportunities to leverage AI to enhance business analysis, documentation, knowledge management, and decision-making
- Advance the use of Microsoft Fabric, Microsoft Foundry, AI Agents, automation, and emerging technologies across BSA and knowledge management practices
- Enable AI-powered knowledge search, intelligent documentation, requirements generation, and business insights
- Support integration of enterprise knowledge with AI-enabled workflows and assistants
- Define and evolve BSA standards, methodologies, templates, and best practices
- Establish a modern BSA operating model that supports Agile, Product, and AI-enabled delivery teams
- Drive consistency and quality across requirements management, business analysis, process modeling, and documentation practices
- Partner with Architecture, Engineering, Product, and Delivery leaders to improve end-to-end solution design and delivery outcomes
- Provide strategic ownership and operational oversight of platforms including: Jira, Confluence, Lucid, Figma, Application Knowledge Hub, and future collaboration platforms
Requirements
- 8+ years of experience in Business Analysis, Technology Platforms, Product Enablement, or related fields
- 5+ years of leadership experience managing teams and enterprise initiatives
- Experience leading and building enterprise collaboration or knowledge management platforms
- Strong understanding of Business Analysis practices, methodologies, and delivery frameworks
- Experience managing platform operations, governance, security, and vendor relationships
- Exceptional stakeholder management and communication skills
- Experience with Jira, Confluence, Lucid, and Figma administration and governance
- Knowledge of platform engineering, automation, integrations, APIs, and SaaS technologies
- Experience implementing enterprise knowledge management solutions
- Experience with Microsoft Fabric, Databricks, Microsoft Foundry, AI platforms, AI Agents, or knowledge engineering solutions
- Familiarity with enterprise architecture, application portfolios, and digital transformation initiatives
Skills
- Business Analysis
- Technology Platforms
- Product Enablement
- Leadership
- Team Management
- Enterprise Initiatives
- Collaboration Platforms
- Knowledge Management Platforms
- Business Analysis Practices
- Methodologies
- Delivery Frameworks
- Platform Operations
- Governance
- Security
- Vendor Relationships
- Stakeholder Management
- Communication
- Jira Administration
- Confluence Administration
- Lucid Administration
- Figma Administration
- Platform Engineering
- Automation
- Integrations
- APIs
- SaaS Technologies
- Enterprise Knowledge Management Solutions
- Microsoft Fabric
- Databricks
- Microsoft Foundry
- AI Platforms
- AI Agents
- Knowledge Engineering
- Enterprise Architecture
- Application Portfolios
- Digital Transformation
Location
- Canada
Work Type
- Full-time
Experience Level
- 8+ years of experience in Business Analysis, Technology Platforms, Product Enablement, or related fields
- 5+ years of leadership experience
Benefits
- Competitive salaries and wages
- Store discounts
- Supported learning through our Triangle Learning Academy
- Canadian Tire Profit Sharing
- Retirement and savings programs for eligible employees
- Enhanced flex benefits program
- Mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families
- Total well-being
- Mental health tools and resources for all employees
About the Company
- Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies.
- With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies.
- We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward.
- We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees.
- As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees.
- Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility.
- It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging!
- Join us, where there's a place for you here.
Equal Opportunity
- We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do.
- We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification.
- We are united in our purpose of being here to help make life in Canada better.
- We stand firm in our Core Value that inclusion is a must.
- We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond.
- Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.