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About the Role
The Digital Product Delivery team builds, maintains, and enhances digital banking experiences across mobile, online banking, and CRM platforms. As a Senior Consultant, Product Delivery, you will shape the product vision, guide iterations, and represent the client's voice while balancing stakeholder needs. You will lead the discovery, design, configuration, and enhancement of Salesforce Loyalty Cloud capabilities to deliver strong loyalty, offer management, eligibility, and fulfillment experiences. Additionally, you will strengthen delivery practices by identifying improvement opportunities, coaching teams, and driving alignment across squads for high-quality, scalable delivery.
Responsibilities
- Lead refinement sessions and maintain a prioritized product backlog by applying effective story slicing and refinement practices.
- Identify dependencies, remove blockers, and improve delivery readiness across teams.
- Develop and refine user stories with clear, testable acceptance criteria.
- Partner with cross-functional teams to create scalable, high-quality product requirements and delivery artifacts.
- Influence outcomes across complex initiatives by managing competing priorities and optimizing release plans.
- Partner with technical leads and project managers to maximize business value.
- Drive end-to-end solution integrity by connecting business needs with enterprise architecture.
- Partner with solution design teams and business systems analysts to define functional specifications and translate requirements into the target state.
- Lead testing and release readiness activities, including pilot and user acceptance testing.
- Provide recommendations to support quality sign-off and successful delivery.
- Act as a subject matter expert for the product.
- Build alignment with senior stakeholders.
- Embed regulatory and audit requirements into delivery practices while supporting agile excellence.
Requirements
- Demonstrate experience in Salesforce delivery, product management, business analysis, or platform leadership.
- Possess deep knowledge of large-scale enterprise delivery.
- Experience developing and implementing strategic team goals.
- Experience coaching employees and inspiring successful team performance.
- Enjoy investigating complex problems and making sense of information.
- Communicate detailed information in a meaningful way.
- Understand that teamwork can transform a good idea into a great one.
- Believe an inclusive team that enjoys working together can bring a vision to life.
- Understand that relationships and networks are essential to success.
- Inspire outcomes by sharing expertise.
- Bring high standards and genuine care to relationships.
- Desire to grow with an employer that shares your values and brings out your best.
- Be legally eligible to work at the specified location(s).
- Where applicable, must have a valid work or study permit.
- May be asked to complete an attribute-based assessment and other skills tests.
Skills
- Salesforce delivery
- Product management
- Business analysis
- Platform leadership
- Salesforce Loyalty Cloud
- Salesforce Financial Services Cloud
- Business Analysis
- Business Objectives
- Communication
- Customer Experience (CX)
- Design Processes
- Digital Designs
- Financial Modeling
- Long Term Planning
- People Management
- Teamwork
Location
- Toronto
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers social recognition program
- Purpose Day (paid day off for growth and development)
About the Company
- CIBC is building a relationship-oriented bank for the modern world.
- At CIBC, team members are empowered at work, have what they need to make a meaningful impact, and are truly valued for who they are and what they contribute.
- CIBC offers a career rather than just a paycheck.
- CIBC provides spaces and technological tools to bring together great minds for innovative solutions.
- CIBC cultivates a culture where ambition can be expressed through initiatives like Purpose Day.
Equal Opportunity
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- CIBC seeks applicants with a wide range of abilities and provides an accessible candidate experience.
- If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com.
- CIBC is committed to clarity in our hiring process.
- All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- We use artificial intelligence tools during the recruitment process to get to know more about you and give you the opportunity to learn more about us.