Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Sr Mgr-Digital Product Mgmt role.

Rezi rewrites your resume against American Express's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Sr Mgr-Digital Product Mgmt posting at American Express — free, in seconds.

About the Role

The American Express Developer Portal is a strategic platform enabling developers, partners, and businesses to discover, understand, test, and integrate with American Express digital and API capabilities. We are seeking a Senior Product Manager to shape the future of the American Express Developer Experience, focusing on product strategy, developer experience, APIs, identity, analytics, customer experience, and emerging AI technologies. The ideal candidate is a strong product thinker comfortable across customer and technical domains, capable of understanding developer journeys, identifying problems, using data for insights, and translating these into a product strategy and roadmap. While not requiring a software engineering background, technical depth is necessary for effective collaboration with Engineering and Architecture teams on APIs, authentication, security, platform capabilities, and AI-driven developer experiences.

Responsibilities

Define and evolve product vision, strategy, and roadmaps for key Developer Portal and Developer Experience capabilities.
Own important parts of the developer journey across discovery, evaluation, testing, integration, onboarding, and ongoing product usage.
Develop a deep understanding of developers, partners, customers, and internal stakeholders and translate their needs into scalable platform solutions.
Use customer feedback, CSAT, product analytics, qualitative research, operational insights, and behavioral data to identify opportunities and prioritize improvements.
Define and track meaningful product KPIs across customer experience, adoption, engagement, task completion, time to value, self service, and platform effectiveness.
Partner with Analytics teams to understand user intent, behavior, conversion, friction, and overall journey performance.
Work closely with Engineering and Architecture teams on technically complex product capabilities involving APIs, authentication, identity, access, integration, and platform architecture.
Demonstrate working knowledge of modern API and security concepts including REST APIs, OAuth, OIDC, mTLS, application credentials, and access management.
Partner with Design and Research teams to create intuitive experiences for technical users while recognizing that Developer Experience extends beyond user interface design into documentation, APIs, workflows, tooling, platform behavior, and support.
Identify opportunities to simplify complex developer journeys through automation, standardization, and self service capabilities.
Help establish scalable product patterns for API discovery, documentation, onboarding, lifecycle management, and developer enablement.
Shape the evolution of AI enabled developer experiences, including the use of Generative AI, Retrieval Augmented Generation, intelligent assistants, AI agents, and Model Context Protocol.
Understand how AI agents may increasingly discover, interpret, and interact with APIs and digital capabilities and incorporate those changes into longer term product strategy.
Evaluate developer platform trends, emerging technologies, and industry practices to identify opportunities to improve developer productivity and customer experience.
Develop and prioritize product backlogs while maintaining a clear connection between individual capabilities, customer problems, product strategy, and measurable outcomes.
Navigate complex dependencies across Product, Engineering, Architecture, Design, Analytics, Security, Operations, and other enterprise stakeholders.
Communicate complex product and technical topics clearly to both technical and nontechnical audiences.
Build alignment across teams and influence decisions without direct authority.
Champion a culture of customer learning, experimentation, data driven decision making, and continuous improvement.

Requirements

5 or more years of Product Management experience building digital products, enterprise platforms, developer products, API products, or technically complex software products.
Demonstrated experience defining product vision, strategy, roadmaps, priorities, and measurable outcomes.
Strong product thinking and the ability to take ambiguous problems, identify root causes, evaluate tradeoffs, and develop clear recommendations.
Experience partnering closely with Engineering, Architecture, Design, Analytics, and business stakeholders.
Strong working knowledge of APIs and modern application integration concepts.
Familiarity with modern authentication, authorization, identity, and API security concepts including OAuth, OIDC, mTLS, application credentials, and access controls.
Experience using quantitative and qualitative signals including product analytics, customer feedback, CSAT, user research, operational metrics, and support insights to drive product decisions.
Strong understanding of customer journeys, user centered product development, experimentation, and iterative product improvement.
Ability to understand complex technical systems and work with technical teams to evaluate product and architecture tradeoffs.
Strong written and verbal communication skills with the ability to simplify complex concepts and articulate the problem, rationale, recommendation, and expected outcome.
Demonstrated ability to influence across cross functional organizations and operate effectively in a complex enterprise environment.
Strong intellectual curiosity and learning agility, particularly around emerging technologies and evolving developer behaviors.
Experience building developer platforms, developer portals, API platforms, developer tooling, cloud platforms, identity products, or enterprise technology platforms.
Experience with OpenAPI, API lifecycle management, developer sandboxes, developer documentation, API observability, versioning, and related developer tooling.
Experience defining and measuring Developer Experience metrics such as task completion, time to first successful interaction, onboarding conversion, time to value, developer satisfaction, and self service adoption.
Strong understanding of Generative AI and the changing role of AI within developer workflows.
Familiarity with Retrieval Augmented Generation, AI assistants, agentic systems, tool use, and Model Context Protocol.
Ability to think strategically about how developers and AI agents may discover and consume APIs and enterprise capabilities in the future.
Experience applying AI or automation to developer workflows, product discovery, documentation, support, or platform experiences.
Experience working in a large scale or regulated enterprise environment.
Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related discipline, or equivalent professional experience.

Skills

Product Management
Digital Products
Enterprise Platforms
Developer Products
API Products
Technically Complex Software Products
Product Vision
Product Strategy
Roadmaps
Priorities
Measurable Outcomes
Product Thinking
Ambiguous Problems
Root Cause Analysis
Tradeoff Evaluation
Recommendations
Engineering Partnerships
Architecture Partnerships
Design Partnerships
Analytics Partnerships
Business Stakeholder Partnerships
APIs
Application Integration
Authentication
Authorization
Identity Management
API Security
OAuth
OIDC
mTLS
Application Credentials
Access Controls
Product Analytics
Customer Feedback
CSAT
User Research
Operational Metrics
Support Insights
Customer Journeys
User-Centered Product Development
Experimentation
Iterative Product Improvement
Complex Technical Systems
Written Communication
Verbal Communication
Cross-Functional Influence
Enterprise Environment Navigation
Intellectual Curiosity
Learning Agility
Emerging Technologies
Developer Behaviors
Developer Portals
Developer Tooling
Cloud Platforms
Identity Products
Enterprise Technology Platforms
OpenAPI
API Lifecycle Management
Developer Sandboxes
Developer Documentation
API Observability
API Versioning
Developer Experience Metrics
Task Completion
Time to First Successful Interaction
Onboarding Conversion
Time to Value
Developer Satisfaction
Self-Service Adoption
Generative AI
Retrieval Augmented Generation
AI Assistants
Agentic Systems
Tool Use
Model Context Protocol
AI Agents
Enterprise Capabilities
AI Automation
Large Scale Enterprise Environments
Regulated Enterprise Environments

Work Type

Hybrid
Onsite
Virtual

Experience Level

Senior
5+ years of Product Management experience

Education Level

Bachelor's degree in Business, Computer Science, Engineering, Information Systems, or a related discipline, or equivalent professional experience.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
US Job Seekers - Click to view the “Know Your Rights poster.