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About the Role
The Associate Account Executive/Sales Operations will support the Robert Graham Wholesale business by managing customer service, account setup, order fulfillment, shipping communication, NuOrder, and day-to-day sales administration. This role will serve as a key liaison between key and specialty accounts, the sales team, distribution, credit, planning, and other internal partners to help ensure accounts are properly onboarded, orders are processed accurately, and shipments are completed on time.
Responsibilities
- Serve as the primary operational contact for Specialty Store accounts regarding order status, shipping, inventory availability, and delivery questions.
- Manage orders from entry through shipment, ensuring accuracy across styles, quantities, pricing, discounts, terms, shipping windows, and customer requirements.
- Monitor open orders and proactively communicate potential shipping delays, inventory shortages, credit holds, or other issues.
- Provide customers and sales representatives with shipment confirmations, tracking information, invoices, and order-status updates.
- Process order revisions, cancellations, extensions, substitutions, and other customer requests.
- Coordinate returns, return authorizations, shortages, damages, chargebacks, and shipping claims as needed.
- Maintain customer-specific compliance requirements.
- Manage the setup and onboarding of new accounts from initial request through account activation.
- Collect and review credit applications, resale certificates, payment information, shipping instructions, routing requirements, and other required documentation.
- Coordinate with Credit, Finance, Customer Service, and other internal teams to ensure accounts are approved, activated and maintained promptly.
- Maintain accurate customer records, contact information, payment terms, shipping instructions, sales representative assignments, and account notes.
- Communicate account-setup status, outstanding requirements, and approvals to customers and the sales team.
- Support updates to existing accounts, including ownership, billing, shipping, contact, and credit-information changes.
- Manage the day-to-day administration of NuOrder for the wholesale business.
- Set up and maintain customer and sales representative access, account assignments, territories, and permissions.
- Review NuOrder orders for accuracy and coordinate their entry or integration into the order-management system.
- Troubleshoot customer and sales representative questions related to login access, product visibility, order placement, and platform functionality.
- Monitor NuOrder activity and follow up on incomplete orders, draft orders, and other sales opportunities.
- Ensure product, pricing, inventory, and account information remain accurate and current within the platform.
- Coordinate with internal teams and NuOrder support to resolve platform or integration issues.
- Provide day-to-day back-office support for the Specialty Stores sales team and outside sales representatives.
- Submit, review, and maintain wholesale orders in the order-management system.
- Prepare order confirmations, open-order reports, shipping recaps, ATS reports, and other sales materials.
- Help manage order deadlines, shipping windows, and follow-up calendars.
- Coordinate sample and collateral requests for specialty accounts and sales representatives.
- Maintain regular reporting on bookings, open orders, shipments, cancellations, returns, and account status.
- Identify order or shipping issues that could affect revenue and escalate them to sales leadership.
- Track specialty-account performance and provide information needed for sales recaps and business reviews.
- Work cross-functionally with Sales, Planning, Allocation, Credit, Finance, Production, Distribution, and Customer Service.
- Support the development and improvement of sales-operation processes, reporting tools, and account-service standards.
- Complete additional sales administration projects as needed.
Requirements
- Highly organized, responsive, detail-oriented, and comfortable managing multiple accounts, reps and priorities in a fast-paced wholesale environment.
- 2–4 years of experience in sales operations, wholesale customer service, order management, or a related function.
- Apparel, fashion, consumer products, or wholesale experience strongly preferred.
- Experience with NuOrder or a similar digital wholesale platform strongly preferred.
- Experience supporting independent specialty stores, outside sales representatives, or multi-account wholesale businesses is a plus.
- Strong Microsoft Excel skills and comfort working with order-management, ERP, CRM, and reporting systems.
- Excellent organizational skills and strong attention to detail.
- Clear and professional written and verbal communication skills.
- Strong problem-solving skills and the ability to follow issues through to resolution.
- Ability to manage multiple priorities, accounts, and deadlines in a fast-paced environment.
- Collaborative, service-oriented approach with a strong sense of urgency and accountability.
Skills
- Customer Service
- Order Management
- Sales Administration
- NuOrder
- Microsoft Excel
- Order-management systems
- ERP systems
- CRM systems
- Reporting systems
- Communication skills
- Problem-solving skills
Location
- Remote
Work Type
- Hybrid
- Full-time
Experience Level
- Associate
Salary/Compensations
- $58,800 - $75,000
Benefits
- Medical
- Dental
- Vision
- Matching 401(k)
- Summer Fridays
- Generous PTO
- Merchandise discounts
- Career development opportunities
About the Company
- Inspiring brand “Collectors” since 2001, Robert Graham is well known for offering #WearableArt that makes a statement.
- Centered around our motto, “Be the Shout, Not the Echo”, our Collectors can tune up or down the color and details, for a custom expression of their individual style.
- Robert Graham is at the forefront of design innovation defined by expert craftsmanship and exquisite attention-to-detail including intricately mixed fabrics, trims, embroidery, and one-of-a-kind original prints.
- With a full head-to-toe wardrobe in mind, we push ourselves to redefine menswear across button downs, blazers, graphic t-shirts, premium denim, leather goods and more.
- We also continue to expand our Women’s Collection by chic tops, dresses, jackets, accessories and more.
- Centric Brands is an Equal Opportunity Employer.
Equal Opportunity
- Centric Brands is an Equal Opportunity Employer.