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About the Role

The Senior Compliance Consultant provides expert compliance advisory and independent oversight for Canada Segment Individual Insurance, Group Benefits, and Affinity businesses. This role interprets complex regulations, acts as an escalation point, supports oversight activities, and collaborates on cross-segment initiatives, leveraging extensive industry expertise to provide practical guidance and strengthen risk management.

Responsibilities

Develop, implement, and maintain compliance programs, policies, procedures, and oversight activities for Canada Segment Individual Insurance and Affinity businesses.
Interpret legislation, regulations, industry rules, guidelines, regulatory expectations, and emerging risks, translating them into practical guidance.
Serve as a subject matter expert and escalation point for complex compliance matters, providing risk-based recommendations.
Lead or coordinate compliance initiatives, regulatory change implementation, compliance reviews, and control testing.
Utilize AI-enabled tools, data analytics, reporting insights, automation, and process improvement to enhance compliance oversight.
Partner with Compliance, business partners, Legal, Internal Audit, and other oversight partners to ensure consistent interpretation and resolution of compliance risks.
Influence business and compliance outcomes through expertise, stakeholder engagement, and leadership.
Represent Compliance on business, cross-segment, global, and regulatory initiatives.
Assess compliance risks, evaluate control effectiveness, and recommend mitigation and remediation strategies.
Provide informal leadership through mentoring, coaching, knowledge sharing, and training.
Develop and deliver targeted compliance training and awareness programs.
Prepare and deliver compliance reporting, metrics, and analysis.
Support audits, regulatory examinations, investigations, and other oversight reviews.

Requirements

7+ years of progressive compliance experience in the financial services industry, preferably in insurance.
University degree; industry courses or professional certifications are an asset.
Advanced knowledge of insurance products, distribution channels, operations, and associated regulatory requirements, industry practices, and compliance risks.
Demonstrated professional judgment, integrity, and adherence to high ethical standards.
Experience using data, analytics, reporting tools, and AI-enabled solutions for compliance monitoring, oversight, risk assessment, and process improvement.
Bilingualism (English and French) is an asset; required for positions based in Quebec.

Skills

Analytical skills
Investigative skills
Interpretive skills
Problem-solving skills
Critical-thinking skills
Verbal communication skills
Written communication skills
Presentation skills
Interpersonal skills
Relationship-management skills
Organizational skills
Prioritization skills
Time-management skills
Ability to work independently
Sound judgment
Project management skills
Coaching skills
Mentoring skills
Facilitation skills
Data-driven insights utilization
Analytics utilization
AI-enabled tools utilization
Collaboration skills
Influence skills
Stakeholder engagement skills
Ability to build trust
Constructive challenging skills
Enterprise mindset

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Senior

Education Level

University degree

Salary/Compensations

$92,900.00 CAD - $142,900.00 CAD

Benefits

Opportunity to learn and grow career
Flexible environment
Well-being and inclusion support
Health insurance
Dental insurance
Mental health support
Vision insurance
Short-term disability coverage
Long-term disability coverage
Life insurance
AD&D insurance coverage
Adoption benefits
Surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Global share ownership plan with employer matching contributions
Financial education resources
Financial counseling resources
Holidays
Vacation days
Personal days
Sick days
Statutory leaves of absence

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.