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About the Role

The Collaboration Platform Specialist is responsible for the daily operations, support, and lifecycle management of enterprise collaboration platforms including Microsoft Teams, Slack, Box, Webex, and Zoom. This role serves as the internal product owner, ensuring alignment with IT strategy, security, compliance, and service delivery standards. The position collaborates with various IT teams to ensure reliable and secure communication experiences.

Responsibilities

Maintain operational ownership and lifecycle management of collaboration platforms (Microsoft Teams, Slack, Box, Webex, Zoom).
Act as product owner and subject matter expert for collaboration technologies, leading platform configuration, optimization, and vendor management.
Collaborate with cross-functional IT teams to ensure platform configurations support corporate security and compliance policies.
Monitor platform performance, usage, and incidents, ensuring timely resolution through coordination with internal IT and third-party vendors.
Partner with the Service Desk to ensure accurate support coverage, escalation workflows, and knowledge base content.
Define and enforce governance frameworks, usage policies, and best practices for collaboration tools.
Participate in internal audits, risk assessments, and reviews related to collaboration platforms.
Drive adoption and provide input into change management and user training strategies.
Develop metrics, dashboards, and reporting to evaluate platform health and business impact.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
3+ years of experience managing enterprise collaboration tools in a mid-to-large scale organization.
Hands-on experience administering and supporting Microsoft Teams, Slack, Box, Webex, and Zoom.
Familiarity with enterprise security standards, compliance, and identity and access management.
Experience with ITSM platforms such as ServiceNow.
Strong analytical and problem-solving skills, with attention to detail and documentation.
Effective communication skills with both technical and non-technical stakeholders.

Skills

Microsoft Teams
Slack
Box
Webex
Zoom
ITSM platforms
ServiceNow
Enterprise security standards
Compliance
Identity and access management
Analytical skills
Problem-solving skills
Attention to detail
Documentation
Communication skills
Product ownership
Project management
Agile environments
Automation
Scripting tools
PowerShell
APIs

Location

Hybrid

Work Type

Hybrid

Experience Level

3+ years of experience

Education Level

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience)

Salary/Compensations

$80,000.00 - $100,000.00

Benefits

Discretionary bonus
Health insurance coverage
Life and disability insurance
Retirement savings plans
Company paid holidays
Unlimited paid time off (PTO)
Mental health and wellness resources
Pet insurance
Childcare resources
Identity theft insurance
Fertility assistance programs
Fitness reimbursement

About the Company

Horizon Media is proud to be an equal opportunity workplace.

Equal Opportunity

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.