収納グループマネージャー/アシスタントマネージャー/Customer Service Dept. Billing & Collection Group
Manulife · JP
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About the Role
We are seeking a Storage Group Manager/Assistant Manager to solve critical problems and deliver value for the future of our business. Our customers trust our products and services, enabling them to live their lives with peace of mind.
Responsibilities
- Manage the storage group team
- Oversee storage operations
- Plan and improve storage operations
- Enhance customer experience in storage operations
- Manage contracts with storage vendors
Requirements
- Practical experience in保全業務 (conservation operations) at a life insurance company
- Understanding of storage operations
- Practical experience in planning, operating, and designing storage operations
- Team management experience of 10 or more people (for Manager role)
- Experience in business process improvement
- High communication skills to facilitate cross-departmental coordination
- Basic PC skills (Excel, PowerPoint, etc.)
Skills
- Business manual development and training system construction experience
- Project promotion experience, such as business system renewal, improvement, and implementation
Location
- Hatsudai Headquarters, Tokyo
Work Type
- Hybrid
- Full-time
Experience Level
- Managerial experience with teams of 10 or more
- Experience in business process improvement
Salary/Compensations
- Compensation considered based on experience and ability, with preferential treatment according to company regulations
- Commuting allowance provided (according to company regulations)
- Variable bonus once a year (paid according to individual and company performance)
Benefits
- Complete social insurance (health insurance, employee pension insurance, employment insurance, workers' compensation insurance)
- Benefit One
- Various training programs (including English and Japanese training)
- Childcare and nursing care leave system
- Babysitter support system
- Introduction of wiwiw system (support system for returning to work after childcare leave)
- Retirement plan
About the Company
- Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
- Our mission is to contribute to a better life by making decision-making easier.
- We aim to be leaders driving industry transformation.
- We strive to do our best every day.
Equal Opportunity
- Manulife is an Equal Opportunity Employer.
- At Manulife/John Hancock, we embrace our diversity.
- We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
- We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
- It is our priority to remove barriers to provide equal access to employment.
- A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
- To request a reasonable accommodation in the application process, contact hr@manulife.com.