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About the Role
The UPS Store Associate is responsible for assisting customers and delivering exceptional service. This role involves processing packages, operating various office equipment, and becoming an expert in services and products to advise customers.
Responsibilities
- Assists and delivers exceptional service to all customers.
- Receives and processes packages for courier shipment.
- Operates copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
- Advises customers by providing accurate information on services, products, and value options.
- Delivers outstanding customer service to walk-in customers and telephone inquiries.
- Completes Notary certification and provides notary services to customers.
- Practices good listening skills with customers, UPS Store team members, and leadership.
- Takes ownership of customer shipping needs and offers viable solutions.
- Learns all product and service offerings, alternative solutions, and industry trends.
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others.
- Maintains a clean, organized, and safe working environment.
- Performs other duties as assigned.
Requirements
- High school diploma or GED required.
- Previous retail customer service experience preferred.
- Strong computer skills (Microsoft Office, Adobe Suites, and internet proficiency).
- Outstanding phone skills and communication skills (verbal, written, spelling, math).
- Prompt, dependable, and responsible.
- Able to safely lift 40+ pounds.
- Willing and able to work 15-30 hours per week.
- Must be available to cover closing and weekend shifts as needed.
Skills
- Customer service
- Computer skills
- Internet proficiency
- Operating office equipment
- Phone skills
- Communication skills
- Verbal communication
- Written communication
- Spelling
- Math skills
Location
- Bee Cave
Work Type
- Part-time
Experience Level
- Based on experience
Education Level
- High school diploma or GED
Salary/Compensations
- $17.00 / hour
Benefits
- Weekly paychecks
- Flexible work hours
- Paid Time Off (PTO)
- Paid Holidays
- 401K Match
- Formal on-the-job training program
- Opportunities for career growth into full-time and leadership roles
About the Company
- We are excited to build a dependable, customer-focused team at The UPS Store.