Customer Support Specialist
Great Day Improvements: A Family of Brands · New Berlin, WI, US
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About the Role
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the process of installation and service.
Responsibilities
- Answer incoming customer experience support concerns including promptly returning messages via phone, text and email
- Make outbound calls to customers to provide updates on installation and service status
- Schedule warranty appointments for the Service Department
- Enter and maintain all customer records and job-related information into CRM Database
- Provide work orders to Service Measure Tech daily
- Audit orders for accuracy after confirmation is uploaded
- Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting
- Provide support for PSG/CSC for assigned division(s)
- Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution
- Process electronic credit card and check payments
- Assist with receiving product(s) in CRM Database and/or F&O
- Support division(s) in Accounts Receivable collections and management
- Other duties as assigned
Requirements
- Must be service-oriented team player with a high energy level
- Capable of multi-tasking, self-direction and working well with others
- Able to communicate clearly both verbal and written
- Excellent work ethic, solid attendance record and attention to detail
Skills
- Customer service
- Multi-phone line experience
- Written communication skills
- Oral communication skills
- Phone skills
Location
- On-site
Work Type
- On-site
Experience Level
- 5 years of customer support experience preferred
Education Level
- High school diploma or GED equivalent
Salary/Compensations
- $20.00 to $22.00 per hour
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Disability coverage
- 401(k)
- Flex spending account
About the Company
- Champion Window is an Equal Employment Opportunity Employer
- CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans.
Equal Opportunity
- Champion Window is an Equal Employment Opportunity Employer
- If you need assistance with completing the online application due to a disability, please contact Champion Window.