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About the Role

In alignment with Microsoft values, this role is crucial for cultivating an inclusive work environment and positively impacting culture. As a CO+I Critical Environment Field Service Engineer (FSE), you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I focuses on personal and professional development, offering trainings, growth opportunities, Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure comprises over 100 datacenters and 1 million servers, supporting over 1 billion customers and 20 million businesses in over 90 countries. With environmental sustainability at the forefront, we grow and evolve to meet changing business demands. Join us to empower billions worldwide and be at the forefront of action!

Responsibilities

Ensures compliance with data center business units and service-level policies.
Engages with appropriate teams and resources to execute tasks or projects.
Manages programs associated with area of responsibility.
Demonstrates conscientiousness on cost, adheres to budget requirements, keeps costs reasonable, and contributes to staying within budget.
Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns.
Participates in Root Cause Analysis (RCA) process as appropriate.
Maximizes Critical Environment (CE) availability in conjunction with landlord partners at leased Datacenters to ensure optimal operational efficiency.
Oversees the day-to-day operations and maintenance of mechanical and electrical equipment in leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation).
Reduces high-impact and human-error Critical Environment (CE) incidents year over year.
Delivers on cost/energy efficiency initiatives.
Supports delivery of the Datacenter’s Emergency Preparedness and Response plans and acts as an escalation point for all facilities-related issues within leased datacenters.
Coordinates, plans, schedules, and supervises CE audits and compliance verification as needed.
Ensures routine reporting to effectively manage and analyze Power/Temperature/Relative Humidity, and SLA monitoring.
Establishes and enhances strong working relationships and engagement with Engineering Groups (EGs) and Landlord partners (including contributing to MBRs, QBRs).
Works with regional and global peers to share and build best practices across the entire datacenter portfolio.
Shares best practices; assists others in learning role, process, procedures.
Provides mentorship across data centers for specific expertise.
Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
Suggests improvements in implementation based on depth of understanding.
Contributes to a positive team environment by learning and adopting best practices.
Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.
Holds self accountable for end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service) in alignment with management priorities.
Supports escalation of issues to appropriate owner.
Embodies culture and values.

Requirements

High School Diploma or equivalent AND 2+ years industry experience in a datacenter or other critical environment facility OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements.
Must pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Must have the ability to obtain Reliability Status screening from a duly authorized department or agency of the Government of Canada.
Reliability Status screening includes: Verification of identity, background, education, professional credentials, personal and professional references, credit check and criminal background check.
Reliability Status screening may also require a security questionnaire and security interview.
To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) months during that time unless Microsoft is satisfied that the requisite clearance can nevertheless be obtained within required timelines.

Skills

Mechanical equipment maintenance
Electrical equipment maintenance
Critical Environment (CE) operations
MOP/SOP/EOP review
Root Cause Analysis (RCA)
Failure Modes and Effects Analysis (FMEA)
Change governance
Risk mitigation
Cost/energy efficiency initiatives
Emergency Preparedness and Response plans
Facilities-related issue escalation
CE audits and compliance verification
Power/Temperature/Relative Humidity monitoring
Service Level Agreement (SLA) monitoring
Working with Engineering Groups (EGs)
Working with Landlord partners
Management by Results (MBRs)
Quarterly Business Reviews (QBRs)
Best practice sharing
Mentorship
Risk reduction in maintenance
Team collaboration
Cross-disciplinary collaboration
Service quality management
Customer experience management

Location

Canada

Work Type

Full-time

Experience Level

2+ years industry experience
3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU)
Experience working on large scale CE projects
Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Education Level

High School Diploma or equivalent
Bachelor’s Degree or Technical College certification in mechanical or electrical engineering and/or services

Salary/Compensations

CAD $69,200 - CAD $129,600 per year

About the Company

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers.
Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.