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About the Role
As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success. In this role, you’ll spearhead branch performance, sales growth, and an outstanding colleague and customer experience. You will create and sustain a strong customer-centric culture by leveraging inspirational leadership, collaborative partnerships, and sound operational practices. As both a leader and coach, you’ll help your team achieve individual and collective performance and sales goals through innovative solutions that address customer needs and deliver product and service value. A successful BM thrives in a digital-first environment, showcasing the seamless accessibility of mobile and online banking platforms to customers. You’ll play a pivotal role in building a diverse talent pipeline, developing your colleagues to meet evolving business needs, and prioritizing their performance and growth. With a focus on continuous learning, you’ll implement coaching plans that inspire your team to achieve personal and branch-wide goals. You must effectively communicate business priorities in a way that energizes and empowers your colleagues to execute with confidence. As the branches execution and outcomes owner, you’ll combine financial acumen with strategic insights to guide decision-making and deliver results. Leading by example, you will direct all colleague and sales activities to ensure key targets are not only met but exceeded. As a visible and engaged brand ambassador, you will connect with the local community to cultivate new customer relationships and deepen existing ones.
Responsibilities
- Lead team in exceeding customer expectations and nurturing relationships.
- Spearhead branch performance, sales growth, and customer experience.
- Create and sustain a strong customer-centric culture.
- Help team achieve individual and collective performance and sales goals.
- Showcase seamless accessibility of mobile and online banking platforms.
- Build a diverse talent pipeline and develop colleagues.
- Prioritize colleague performance and growth.
- Implement coaching plans to achieve personal and branch-wide goals.
- Communicate business priorities to energize and empower colleagues.
- Guide decision-making and deliver results using financial acumen and strategic insights.
- Direct all colleague and sales activities to meet and exceed key targets.
- Connect with the local community to cultivate and deepen customer relationships.
Requirements
- High School diploma or equivalent required.
- Leadership experience with proven ability to coach and develop to drive sales excellence, ensure world-class customer service, and operational integrity in a high-volume branch environment.
- 4 years sales management experience in Retail or Branch Banking environment.
- Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment.
- Drive an exceptional customer experience validated through customer satisfaction surveys.
- Maintain strong partnerships with community & civic organizations.
- Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Skills
- Sales management
- Coaching
- Customer service
- Operational integrity
- Sales goal management
- Community engagement
- Talent sourcing
- Talent assessment
Location
- Remote
- Hybrid
- Onsite
Work Type
- Full-time
Experience Level
- 4 years sales management experience
Education Level
- High School diploma or equivalent
- Associate’s or Bachelor’s degree preferred
Salary/Compensations
- $93,150-$127,650 per year
Benefits
- Competitive pay
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Maternity/paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Paid time off policy exceeds mandatory requirements
About the Company
- At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business.
Equal Opportunity
- Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
- Equal Employment and Opportunity Employer