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About the Role
Join an early-stage AI customer success software team as a Founding Forward Deployed Engineer. You will work directly with enterprise customers to put AI agents into production, deliver measurable value, and bring field learnings back into the product.
Responsibilities
- Work with customers to understand their onboarding, adoption, and renewal processes and identify where AI agents can help.
- Configure and deploy agents with customer data sources and systems, including data warehouses, CRM platforms, SSO, and other integrations.
- Build evaluations using real customer data, improve agent performance, and validate quality before deployments.
- Partner with go-to-market teams during technical sales, customer activation, and account expansion.
- Improve the core platform based on customer needs and resolve issues in live deployments through debugging and root cause analysis.
- Own focused end-to-end projects that demonstrate value, then expand successful deployments.
Requirements
- Three to seven years of experience in customer-facing software engineering, forward-deployed engineering, solutions engineering, or a related role.
- Experience owning technical customer rollouts and building and deploying LLM agents, including prompts, evaluations, and complex, long-running workflows.
- Experience in an early-stage, high-growth startup environment, alongside customer-facing deployment work.
- Strong computer science fundamentals, stable role tenure, and evidence of career growth.
- Based in or willing to relocate to the San Francisco Bay Area.
- Authorized to work in the United States without visa sponsorship.
Skills
- Python
- FastAPI
- React
- LLMs
- RAG
- PostgreSQL
- BigQuery
- CI/CD
- Agent frameworks
Location
- San Francisco, California, United States
Work Type
- Hybrid
Experience Level
- 3-7 years
Salary/Compensations
- $180,000 to $230,000 annually