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About the Role
The Service Support Specialist provides critical support to the Service and Operations teams by monitoring systems, processing invoices and service tickets, maintaining spreadsheets, and ensuring accurate data entry and recordkeeping. This role is ideal for a detail-oriented, organized professional who is comfortable working with data and multiple systems in a fast-paced environment and enjoys supporting both internal teams and external customers.
Responsibilities
- Monitor the Bevi dashboard to track product levels, service alerts, and equipment performance issues, escalating concerns as needed.
- Enter invoices and service tickets accurately into designated systems.
- Update and maintain spreadsheets to ensure information is current, organized, and accessible.
- Ensure the accuracy and consistency of information input into multiple systems.
- Provide backup support to Service Administration staff by answering phones and responding to emails.
- Deliver customer service support by handling inquiries and resolving issues.
- Perform general administrative support tasks.
- Collaborate with team members and interact with all levels of management and support staff.
- Prioritize tasks effectively, work under pressure, and meet deadlines.
- Multitask across systems, communication channels, and administrative duties while maintaining attention to detail and accuracy.
Requirements
- At least 1 year of work experience in a professional environment.
- Proficiency with MS Word, Excel, and Outlook.
- Strong overall computer skills and comfort working with multiple systems.
- Experience with data entry and maintaining spreadsheets, including Excel data entry.
- Customer service skills, including handling calls and emails in a professional manner.
- Administrative support experience in an office or call center environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills.
- Ability to prioritize tasks, work under pressure, and meet deadlines.
- High attention to detail and ability to handle work accurately across multiple systems.
- Ability to work independently with minimal supervision.
- Ability to work in a fast-paced environment and multitask effectively.
- Ability to interact professionally with all levels of management and support staff.
Skills
- MS Word
- MS Excel
- MS Outlook
- Data entry
- Spreadsheet maintenance
- Customer service
- Administrative support
- Communication
- Interpersonal skills
- Problem-solving
- Prioritization
- Multitasking
- Attention to detail
Location
- Garden City Park, NY
Work Type
- On-site
- Full-time
- Contract
Experience Level
- At least 1 year of work experience
Salary/Compensations
- $22.00 - $24.00/hr
Benefits
- Medical
- Dental
- Vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe.
- Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.
- We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
- With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.
- We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
- San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.