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About the Role
We are seeking a highly motivated and skilled Data Center Technician III to lead work in customer environments and co-locations. The person in this role is responsible for ensuring the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers. They thrive on being the interface between the customer and Ericsson’s vendors, auditing and maintaining high standards of quality. The ideal candidate expects and maintains high-quality execution from the team across installations, migrations, remediation, break/fix, and remote hands services, utilizing their strong hands‑on technical expertise. This person is able to travel to a non-home market site at a moment’s notice and work there for several weeks at a time up to 50% of the time.
Responsibilities
- Conduct daily audits of work performed on behalf of Ericsson at customer data centers and co-locations and provide immediate feedback to 3PP technicians.
- Interact directly with the customer via their ticketing tools or face-to-face, providing clear and concise reports and updates that promote Ericsson’s value.
- Assist with fiber installation, decommissioning, break/fix, remediation and migration activities across data center optical and transport environments.
- Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
- Deliver services by accurately, interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
- Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.
Requirements
- Team lead experience.
- Strong command of written and verbal English for customer-facing communications and relationship building.
- Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
- 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
- Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
- Demonstrated experience with optical testing and transport troubleshooting.
- Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
- Commitment to safety standards, quality requirements, and operational best practices.
- Ability to lift and move equipment up to 50 lbs.
- Comfortable working at heights and in varying environmental conditions.
Skills
- Data Center Operations
- Optical Transport
- Fiber Optic Cabling
- Single-mode Fiber
- Multi-mode Fiber
- LC Connectors
- Structured Cabling
- Optical Testing
- Troubleshooting
- Methods of Procedure (MoPs)
- Engineering Documents
- Vendor Documentation
- Network Diagrams
- Cut Sheets
- Physical Network Design
- Microsoft Office Suite
Location
- Texas Remote
- United States
Work Type
- Field Services
Experience Level
- 3-15 years
Salary/Compensations
- The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
- Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Benefits
- Choice of three medical plan options
- Dental plan option
- Company credits towards medical and dental premiums
- 401(k) Plan with automatic 3% company contribution
- Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
- Company credits towards the cost of basic life insurance
- Company credits towards basic accidental death and dismemberment coverage
- Company credits towards short-term and long-term disability coverage
- Option to participate in Ericsson’s Stock Purchase Plan
- 15 days of accrued vacation
- Up to 3 personal days per year
- 11 annual holidays
- 8 hours of volunteer time
- 80 hours of sick time annually
- Up to 16 weeks of paid maternity leave
- 6 weeks of parental or adoption leave at 100% of pay
- Financial wellness programs
- Educational assistance
- Matching gifts
- Recognition programs
About the Company
- Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
- At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
- Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
- DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Equal Opportunity
- Ericsson is proud to be an Equal Opportunity employer, learn more.
- If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.