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About the Role
The RMA & Returns Associate manages the processing, inspection, documentation, and disposition of customer returns and stock rotation material within CPDI. This role acts as the link between Warehouse Operations, Customer Service, Quality, and Supply Chain, maintaining strong controls over returned inventory, maximizing recovery of saleable material, minimizing rework, and preventing uninspected material from re-entering inventory.
Responsibilities
- Receive and process returns against authorized RMAs, validating product, sold-to price, quantity, and serial numbers.
- Identify and escalate discrepancies between authorized and physically returned material.
- Keep returned material controlled and moving promptly through the returns process.
- Perform physical and visual inspections per CPDI RMA quality requirements.
- Accurately document return condition, RMA reason, analysis, disposition, inspection status, and inspector information.
- Escalate products requiring further technical or Quality evaluation.
- Prevent uninspected, damaged, or nonconforming product from returning to saleable inventory.
- Coordinate processing and inspection of approved stock rotation returns.
- Identify and segregate aged, obsolete, damaged, opened, or questionable material for further review.
- Support reconciliation of stock rotation returns against approved return documentation.
- Coordinate disposition of inspected material to maximize inventory recovery.
- Keep material awaiting inspection, awaiting disposition, and approved inventory clearly separated.
- Escalate unclear or borderline decisions to stakeholders and drive timely closure of aged RMA inventory.
- Complete RMA quality and receiving transactions accurately and promptly.
- Maintain accurate records of quantities, serial numbers, inspection findings, and dispositions.
- Reconcile physical material with system records, investigating discrepancies and coordinating corrections.
- Maintain an organized RMA/returns area with material clearly identified and segregated by status.
- Participate in cycle counts and reconciliation of RMA locations.
- Monitor and escalate aged returns awaiting decisions.
- Support continuous improvement to reduce RMA aging, unnecessary handling, and inventory discrepancies.
Requirements
- Completion of High School or GED equivalent is required.
- Must reside within 80km of the Eaton Facility.
- Ability to lift materials up to 35lb.
Skills
- Strong attention to detail, transactional accuracy and inventory-control discipline.
- Ability to identify packaging, condition or completeness issues during inspection.
- Ability to investigate discrepancies through resolution while managing multiple open RMAs.
- Clear communication and comfort coordinating across Warehouse, Quality, Supply Chain and Customer Service.
- Customer-focused mindset balanced with inventory and quality controls.
Location
- Toronto, Ontario
Work Type
- Full-time
Experience Level
- Associate
Education Level
- High School Diploma or GED
Salary/Compensations
- $26-28 per hour
Benefits
- Health and Welfare benefits
- Retirement benefits
- Programs for paid and unpaid time away from work
About the Company
- Eaton’s ES AMER PCS division is seeking an RMA & Returns Associate. Eaton's Toronto, Ontario site is dedicated to our Critical Power and Digital Infrastructure (CPDI) business in Canada which provides power protection, backup, and reliability solutions. Our cross functional teams design and deliver turnkey solutions to ensure uninterrupted power where and when it matters most. Our unique setup encourages collaboration, innovation, and inclusivity.
Equal Opportunity
- We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, color, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.