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About the Role

New York Life is seeking an experienced technology leader to govern and coordinate the Enterprise Release Calendar across Agent and Field Technology and related enterprise dependencies. This role establishes release guardrails, orchestrates cross-value-stream planning, identifies aggregate technology and business risk, and ensures leaders have the evidence required to make informed release-readiness decisions.

Responsibilities

Own the governance and operating rhythm of the Enterprise Release Calendar across Foundational Business Value Streams, Data, Cybersecurity, infrastructure, and enterprise technology services.
Lead enterprise release planning, cross-value-stream dependency management, readiness governance, and risk coordination across multiple delivery organizations.
Establish and maintain enterprise release guardrails, readiness criteria, go/no-go decision practices, and risk-assessment standards.
Evaluate blast radius, enterprise dependencies, operational risk, and potential impact to Agents, Field users, customers, and shared business capabilities.
Challenge incomplete assumptions and require clear evidence covering testing, implementation readiness, conflict management, technical validation, communications, and recovery plans.
Partner with Quality Engineering and delivery teams to define required readiness evidence and confirm that regression, performance, integration, business-process, and recovery results are available before release decisions.
Partner with ServiceNow Change Management and CAB while maintaining clear functional boundaries.
Govern out-of-window release requests and ensure exceptions include a clear business rationale, dependency analysis, risk assessment, and accountable approval.
Maintain clear classifications and decision paths for standard releases, standing exceptions, emergency changes, and true exceptions.
Escalate unsupported exceptions, unresolved dependencies, material readiness gaps, or unacceptable enterprise risk to the appropriate decision-makers.
Ensure Agent and Field experience, business readiness, training readiness, operational preparedness, and communication needs are considered within release planning.
Provide executives with concise, evidence-based visibility into release readiness, risk posture, dependencies, exceptions, and business impact.
Connect release outcomes to change-related incidents, rollbacks, post-release defects, stabilization time, and problem-management follow-through to identify systemic quality gaps.
Drive continuous improvement in release predictability, resilience, calendar adherence, and organizational accountability while preserving responsible delivery speed.
Build and mature an enterprise release-governance capability aligned to New York Life’s operating model.

Requirements

8+ years of experience in technology delivery, enterprise release governance, technology risk, or enterprise program leadership within a complex organization.
5+ years in senior leadership roles within a regulated enterprise; financial services or insurance experience is preferred.
Demonstrated experience establishing or operating calendar-based enterprise release models across multiple technology organizations.
Strong knowledge of ITIL Change Enablement and Release Management practices, ServiceNow Change, CAB governance, and enterprise control environments.
Working knowledge of enterprise applications, infrastructure, Cybersecurity, patching, certificates, identity and access, networks, middleware, cloud platforms, Data, and third-party technology dependencies.
Demonstrated ability to assess how application, infrastructure, or Cybersecurity changes may affect shared capabilities and broader enterprise business processes.
Ability to challenge technical assumptions constructively, recognize incomplete risk narratives, and ask the questions required for evidence-based decisions.
Strong enterprise program-management skills, including dependency orchestration, stakeholder alignment, decision facilitation, and executive escalation.
Proven ability to communicate complex technology risk, business impact, and tradeoffs to senior executives with clarity and precision.
Experience working across Agent- or Field-facing technology domains is strongly preferred.

Location

Hybrid

Work Type

Hybrid - 3 days per week

Experience Level

Senior leadership
8+ years of experience
5+ years in senior leadership roles

Salary/Compensations

$147,500-$211,000

Benefits

Leave programs
Adoption assistance
Student loan repayment programs

About the Company

At New York Life, our 180-year legacy of purpose and integrity fuels our future.
As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation.
Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter.
Your ideas drive what’s next, and your growth powers it.

Equal Opportunity

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities.
We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together.
This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported.
By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
We're proud that due to our mutuality, we operate in the best interests of our policy owners.