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About the Role
The Corporate Vice President, Head of Client Management Strategy & Performance leads strategic alignment, performance standards, and measurements for the in-force book of business. This role provides dotted-line leadership to ensure consistency, accountability, and excellence across all markets and segments, driving strategic planning, performance management, and elevating client and broker outcomes.
Responsibilities
- Execute the vision and strategic priorities for client management across regional and national segments.
- Ensure consistency of strategy, processes, roles, and performance expectations across all regions/segments.
- Partner with Distribution, Product, Underwriting, Claims and Service leaders to align client management execution with enterprise goals.
- Influence market strategies by building standards and best practices.
- Establish and track KPIs across persistency, in force growth, renewals, and strengthen leading indicator metrics.
- Drive adoption of common frameworks, tools, and reporting for performance visibility.
- Act as executive sponsor for key client relationships and market initiatives.
- Track, trend and elevate client and broker feedback to inform enterprise strategy and product development.
- Provide mentorship, guidance, and leadership coaching to Client Management leadership.
- Promote a culture of accountability, inclusivity, and continuous improvement.
Requirements
- 12–15+ years of progressive experience in group insurance or employee benefits, with a proven track record in client management, sales, or distribution.
- Experience influencing senior leaders and driving enterprise-wide initiatives in a matrix environment.
- Strong executive presence and credibility with internal and external C-suite stakeholders.
- Demonstrated ability to set strategy, measure and drive performance, and lead alignment across distributed teams without direct reporting authority.
- Bachelor’s degree required.
- MBA or advanced degree preferred.
Skills
- Matrix leadership & influence
- Strategic mindset with strong business and financial acumen
- Customer-centric orientation
- Change leadership
- Talent influence & coaching
Location
- Fully Remote
Work Type
- Full-time
Experience Level
- 12-15+ years
Education Level
- Bachelor's degree
- MBA or advanced degree
Salary/Compensations
- $150,000 base + sales incentive
Benefits
- Full package of benefits
- Leave programs
- Adoption assistance
- Student loan repayment programs
About the Company
- Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies.
- Our work fosters a healthier, happier, and more secure workforce.
- New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation.
- We operate in the best interests of our policy owners due to our mutuality.
Equal Opportunity
- We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community.
- Diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture.