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About the Role
The Small, Medium Enterprises and Channel organization empowers customers through Microsoft cloud solutions by building a globally led, digital-first organization that scales through partnerships. This role supports strategic planning, business execution, and operational excellence across the organization, collaborating with teams to translate strategy into actionable plans and improve business outcomes.
Responsibilities
- Provide data-driven insights to accelerate sales performance across solution areas, support business planning and execution, and drive accountability through standardized reporting.
- Collaborate with Global Sales teams to address business intelligence needs, simplify tools, and consolidate reporting processes.
- Drive operational excellence by promoting the adoption of Global Sales Operations Center services, standardizing processes, improving tool utilization, and identifying opportunities to enhance sales productivity and organizational effectiveness.
- Lead fiscal year segmentation planning and execution aligned with Microsoft's commercial strategy.
- Partner with business leaders to provide recommendations, coordinate planning activities, identify risks and opportunities, and resolve operational escalations.
- Lead fiscal year territory planning and manage in-year adjustments to optimize market coverage and align sales resources with business priorities.
- Collaborate with stakeholders to ensure execution aligns with Microsoft guidance, established timelines, and operational requirements.
- Lead quota distribution and in-year adjustments to support business performance and revenue growth.
- Leverage sales performance data to identify trends, recommend improvements, and collaborate with stakeholders to ensure effective quota planning and execution.
- Identify opportunities to strengthen team capabilities through training, knowledge sharing, and professional development.
- Promote cross-functional collaboration, peer learning, and continuous improvement across the global Sales Operations community.
- Demonstrate Microsoft's values of respect, integrity, and accountability while supporting adherence to company policies, processes, and the Trust Code.
- Proactively identify operational risks, escalate concerns appropriately, and promote responsible business practices.
- Embody our culture and values.
Requirements
- Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 10+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field OR equivalent experience.
- Master's Degree in Business Administration, Organizational Design, or related field. OR Bachelor's Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences, or related field AND 12+ years experience in sales operations, project management, analytics, compensation, sales performance analytics, finance/business analyst, process improvement, business development, consulting, finance, marketing, or a related field
- 11+ years of experience applying analytical thinking and creative problem-solving in dynamic environments, with demonstrated ability to prioritize and adapt to evolving business needs OR equivalent experience.
- Experience managing and collaborating with vendor and partner teams, including establishing expectations, defining scope and service-level agreements, overseeing deliverables and quality, and driving accountability across domestic, international, and outsourced operating models
- Experience supporting the small and medium-sized business segment, including sales operations, segmentation, territory and coverage planning, and scaled or high-volume engagement models.
- Understanding of customer needs, purchasing behaviors, business economics, and the partner ecosystem supporting this segment.
Skills
- Sales Operations
- Project Management
- Analytics
- Compensation
- Sales Performance Analytics
- Finance/Business Analysis
- Process Improvement
- Business Development
- Consulting
- Finance
- Marketing
- Analytical Thinking
- Creative Problem-Solving
- Vendor and Partner Management
- Segmentation Planning
- Territory Planning
- Quota Distribution
Experience Level
- 10+ years experience
- 12+ years experience
- 11+ years of experience
Education Level
- Bachelor's Degree
- Master's Degree
Salary/Compensations
- USD $130,900 - $277,200 per year (U.S. typical base pay range)
- USD $165,600 - $303,600 per year (San Francisco Bay area and New York City metropolitan area base pay range)
Benefits
- Certain roles may be eligible for benefits and other compensation.
About the Company
- Microsoft's mission is to empower every person and every organization on the planet to achieve more.
- As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
- Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Equal Opportunity
- Microsoft is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.