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About the Role
The eCommerce Experience Manager leads complex, cross-functional work within the Global Site Experience team to turn customer needs and business goals into practical priorities and requirements. This individual contributor role focuses on influence, alignment, and coordination to create a more connected customer experience across Gaming, Windows, Microsoft 365, and Surface.
Responsibilities
- Lead complex OCE initiatives across customer journeys and digital experiences, setting clear goals, priorities, guardrails, and measures of success.
- Translate business goals, customer needs, and performance insights into actionable priorities and requirements for partner teams.
- Coordinate priorities and timing across eCommerce and site transformation work, including components, experiments, content, campaigns, product pages, and purchase experiences.
- Identify dependencies, ownership gaps, and readiness risks early, providing leaders with clear options and recommendations.
- Represent OCE in cross-team planning and delivery discussions, connecting customer impact and business needs with market requirements.
- Build alignment across Engineering, UX, Studio, Production, Product and Program Management, Analytics, Site Merchandising, and other teams without direct authority.
- Develop reusable standards and readiness practices to improve the consistency and quality of eCommerce experiences and global rollouts.
- Utilize customer research, journey behavior, traffic, conversion, experiments, and operational insights to prioritize improvements and measure results.
- Maintain team alignment through platform changes and feature launches by clarifying decisions, dependencies, ownership, and exit criteria.
- Establish sustainable ways of working, including clear escalation paths, ownership handoffs, and feedback loops.
Requirements
- Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 3+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 4+ years experience in retail, customer service, ecommerce, data science, research, marketing or business-related roles OR equivalent experience.
- Master's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 6+ years experience in ecommerce, product management, marketing or business-related roles OR Bachelor's Degree in Business, Marketing, Economics, Social Science, Computer Science, Information Technology, Communications, Liberal Arts, or related field AND 8+ years experience in ecommerce, product management, marketing or business-related roles OR equivalent experience.
- Experience independently leading complex eCommerce, digital product, web platform, or customer experience work.
- Experience bringing structure to ambiguous problems and translating business goals, customer needs, and data into clear priorities and decisions.
- Experience influencing without direct authority and aligning senior stakeholders and partner teams with different goals and constraints.
- Understanding of modern web and content platforms, reusable components, and factors affecting experience quality and launch readiness.
- Strong communication skills, including the ability to explain recommendations, raise risks, and drive decisions with both senior leaders and working teams.
- Ability to use customer research, business data, and experimentation to prioritize work and measure results.
- 5+ years experience in site merchandising, digital marketing, eCommerce, or product marketing.
- 3+ years project management experience.
- Experience with large-scale site or platform transformation, enterprise content management systems such as Adobe Experience Manager (AEM), or reusable component ecosystems.
- Experience supporting global or multi-market digital experiences, including scalable rollout approaches and regional or market requirements.
- Fluency in eCommerce customer journeys, including discovery, product detail pages, buy-box or purchase experiences, content, and campaign touchpoints.
- Experience connecting analytics, customer research, experimentation, and operational signals to business and experience decisions.
- Experience creating shared standards, readiness expectations, or operating practices across a matrixed organization.
- Ability to move comfortably between strategy and delivery details while staying focused on customer value, business continuity, and measurable results.
Skills
- Retail
- Customer Service
- Ecommerce
- Data Science
- Research
- Marketing
- Business Analysis
- Product Management
- Web Platform Management
- Customer Experience
- Project Management
- Site Merchandising
- Digital Marketing
- Product Marketing
- Enterprise Content Management Systems (e.g., Adobe Experience Manager)
- Analytics
- Experimentation
- Communication
Location
- U.S.
- San Francisco Bay area
- New York City metropolitan area
Work Type
- Full-time
Experience Level
- 3+ years
- 4+ years
- 6+ years
- 8+ years
- 5+ years
- 3+ years
Education Level
- Master's Degree
- Bachelor's Degree
Salary/Compensations
- USD $106,400 - $203,600 per year (U.S. typical base pay range)
- USD $137,600 - $222,600 per year (San Francisco Bay area and New York City metropolitan area)
Benefits
- Certain roles may be eligible for benefits and other compensation.
About the Company
- Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
- Employees come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals.
- Microsoft values include respect, integrity, and accountability.
- The company fosters a culture of inclusion where everyone can thrive at work and beyond.
Equal Opportunity
- Microsoft is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
- Assistance with religious accommodations and/or reasonable accommodation due to a disability during the application process is available.