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About the Role
This role involves designing, conducting, managing, and evaluating community educational and development programs in partnership with educational institutions and county-based agencies. The position collects enrollment data, maintains curricula inventory, and evaluates program results. The role functions as a community resource, provides leadership to volunteers, and acts as a subject matter expert for assigned programs.
Responsibilities
- Provides basic technical support and troubleshooting assistance to school district representatives using the Multitudes platform.
- Responds to user questions and assists with resolving common platform-related issues.
- Guides users through platform features and basic technical processes, escalating more complex issues as needed.
- Supports teachers and other members of the education community in navigating and utilizing the platform.
- Guides school districts through registration, account setup, and platform implementation processes.
- Provides onboarding assistance to ensure partner districts can successfully access and utilize the Multitudes platform.
- Distributes program materials, including frequently asked questions (FAQs), informational handouts, and training schedules.
- Coordinates and supports training activities to facilitate successful platform adoption.
- Maintains accurate and detailed records of communications, interactions, and follow-up activities within a customer relationship management (CRM) system.
- Collaborates with the outreach team to track prospective district partners, monitor leads, and ensure timely follow-up.
- Establishes and maintains positive working relationships with school district representatives and other external stakeholders.
- Provides timely and professional communication to address questions, share program updates, and support ongoing partner engagement.
- Works collaboratively with internal team members to coordinate outreach efforts and support the overall success of the Multitudes program.
Requirements
- Strong organizational skills, including the ability to manage multiple communication threads, track outstanding items, and coordinate issue resolution involving multiple stakeholders.
- Ability to establish and maintain positive working relationships and interact cooperatively with others.
- Strong technical aptitude and demonstrated interest in learning new software applications and technology platforms to provide basic technical support to teachers and members of the broader education community.
- Strong written, verbal, reading, and presentation skills, with the ability to communicate effectively with individuals from diverse backgrounds.
- Experience using business software applications and platforms to complete work assignments, such as Smartsheet, Zendesk, Slack, Microsoft Word, and PowerPoint.
- Ability to work collaboratively with internal teams and external stakeholders.
- Strong attention to detail and organizational skills.
Skills
- Technical support
- Troubleshooting
- Platform navigation
- User guidance
- Onboarding
- Record keeping
- CRM systems
- Collaboration
- Communication
- Organizational skills
- Technical aptitude
- Software application proficiency
- Business software applications
Work Type
- Temporary (6 months)
Experience Level
- Entry-level professional
Education Level
- Bachelor's Degree strongly preferred