BDC Sales Representative (Legal Sales)
The United Firm | La Liga Defensora, APC · Austin, TX, US
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About the Role
The BDC Sales Representative will be the first point of contact with prospective clients, screening leads and obtaining case details to determine if a case should be retained. This role requires a business development orientation, strong people skills, and a customer service background.
Responsibilities
- Screen telephone calls before scheduling an attorney-client consultation
- Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
- Immediately contact every potential client and establish relationship with client
- Update logs and reporting systems to reflect status of all potential new clients
- Conduct potential new client interviews with genuine empathy and compassion
- Schedule appointments for potential clients
- Take accurate notes during the attorney-client initial consultation
- Collaborate with our attorneys to complete the initial consultation process
- Assist attorneys with administrative tasks related to opening new cases and maintaining databases
- Follow instructions from the supervising attorney and perform accordingly
- Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)
Requirements
- Bilingual (English/Spanish) with full proficiency
- Minimum 3 years of sales experience required
- Customer service experience is a major plus
- Strong background with performance-based metrics
- Case Management software experience is a major plus
- Resourceful and motivated to solve issues as they arise
- Strong attention to detail
- Proven track record to meet goals and deadlines
- Must be able to work weekends
- All sales experience with no legal experience encouraged to apply
Location
- Austin
Work Type
- Onsite
- Full-time
Experience Level
- Experienced
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Attractive compensation package
- Paid parking
- Paid time off
About the Company
- The United Firm | La Liga Defensora, APC is a criminal defense firm.
- Opportunity to advance your career while learning alongside a team of professionals within the legal industry.
Equal Opportunity
- The United Firm | La Liga Defensora, APC is an equal employment opportunity employer.
- We welcome applicants regardless of race, color, religion, sex, national origin, age, disability, veteran status, or genetics.
- We are committed to maintaining an inclusive and diverse work environment.