Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Représentant(e) bilingue du traitement des réclamations role.
Rezi rewrites your resume against Securian Canada's job description. Free.
Tailor your resume to this Représentant(e) bilingue du traitement des réclamations role.
Rezi rewrites your resume against Securian Canada's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Représentant(e) bilingue du traitement des réclamations posting at Securian Canada — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Représentant(e) bilingue du traitement des réclamations posting at Securian Canada — free, in seconds.
About the Role
As a Claims Processing Representative, you will be responsible for the initial analysis of claims for your line of business, ensuring all activities are performed in accordance with Key Performance Indicators (KPIs), Turnaround Times (TAT), and applicable certificate and policy provisions. This is a hybrid position, with the team currently working from our Toronto office approximately once a month.
Responsibilities
- Manage assigned files and claims effectively, and respond to policyholder inquiries regarding claim status and/or forms to complete.
- Handle the initial stages of claims analysis.
- Apply excellent knowledge of certificate and policy provisions.
- Process the opening of claim files, including verifying policyholder information, policy effective date, premium status, and claim eligibility, and ensuring appropriate forms are sent to the claimant.
- Communicate, verbally and/or in writing, with key stakeholders: policyholders, business partners, plan sponsors, physicians, and employers, and handle requests of varying complexity.
- Ensure compliance with quality assurance requirements and procedures.
- Ensure compliance with performance indicators, standards, controls, policies, and practices, by actively participating in the company's information privacy and security program.
- Perform any other related tasks as needed.
Requirements
- Post-secondary education preferred or equivalent work experience.
- Excellent communication skills in English and French are required, due to regular interactions with English and French-speaking clients and colleagues.
- Ability to manage multiple tasks simultaneously while meeting deadlines.
- High attention to detail.
- Basic computer knowledge and good typing skills.
- Excellent communication skills, including telephone and interpersonal skills.
- Ability to make decisions with the support of available resources.
- Strong commitment to quality of work.
- Strong customer service orientation.
- Knowledge of insurance practices and principles is an asset.
- Knowledge of medical terminology, contract provisions, and provincial regulations is an asset.
- FLHC, FLMI, or ALHC certifications are an asset.
Skills
- Communication
- Customer Service
- Attention to Detail
- Time Management
- Decision Making
- Computer Literacy
- Typing
Location
- Toronto, ON
Work Type
- Permanent
- Full Time
- Hybrid
Education Level
- Post-secondary education preferred or equivalent work experience
Salary/Compensations
- CA$50,000 - CA$60,000 / year
Benefits
- Flexible work arrangements with monthly financial allowances to support work-life balance.
- Generous number of paid vacation days to start, plus additional days off for each year of service.
- One paid volunteer day to dedicate time to a cause you are passionate about.
- Paid personal and personal wellness days to support your overall well-being.
- Education assistance up to $3,500 per year (with manager approval).
- Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellness services that are important to you.
- Up to 14% of RRSP matching contributions.
- Maternity/parental leave for families.
- Even more benefits and programs.
About the Company
- At Securian Canada, every day is a day dedicated to helping Canadians and their families build a secure future.
- Agile and innovative, we are not afraid to take on challenges, create, and bring diverse perspectives to our work.
- When you are part of Securian Canada, you are part of an agile, innovative, high-performing, bright, and achievement-oriented culture, so that together, we can discover the art of the possible.
- At our company, we see your potential from day one and challenge you to develop your unique strengths, as you pursue a career rich in meaning with numerous opportunities and collaborations.
- You will also be part of a team that is committed to diversity, equity, and inclusion, and that values diverse perspectives, so that you can be the person you want to be, both at and outside of work.
Equal Opportunity
- Securian Canada is committed to providing a barrier-free environment and an equal employment opportunity to all qualified candidates. That is, upon request, Securian Canada will work with candidates who require reasonable accommodations during the recruitment process. Please contact careers@securiancanada.ca for any accommodation requests. All information shared during any accommodation process will be stored and used solely in a manner consistent with applicable laws and according to policy at Securian Canada/Canadian Premier Life Insurance Company.