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About the Role
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
Responsibilities
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Other duties as assigned
Requirements
- Retail and/or customer service experience preferred
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
- Michaels requires all team members in this role to be at least sixteen (16) years or older.
Skills
- Customer service
- Cash handling
- Omni channel processes
- Buy Online Pickup in Store (BOPIS)
- Ship From Store (SFS)
- Planogram (POGs) processes
- Store In Stock Optimization (SISO)
- AD set duties
- Shrink and safety programs
- Standard Operating Procedures (SOPs)
- Custom Framing selling and production
Location
- LA-WEST HILLS, CA
Work Type
- Retail
- Full-time
- Part-time
Experience Level
- Entry Level
Salary/Compensations
- $19.00 - $22.40
Benefits
- 401(k) with employer match
- Employee Assistance Program
- Medical coverage
- Dental coverage
- Vision coverage
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Various voluntary insurance options
- Employee discounts
- Partner discount programs
About the Company
- Michaels offers a range of benefits to support team members and their families.
- Our purpose is to fuel the joy of creativity and celebration.
- We are the leading destination for creating and celebrating in North America.
- We operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.
- The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise.
- Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.
- For more information, please visit www.michaels.com.
Equal Opportunity
- Michaels is an Equal Opportunity Employer.
- We are here for all Team Members and all customers to create, innovate and be better together.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
- Michaels is committed to the full inclusion of all qualified individuals.
- In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.
- EEOC Know Your Rights Poster in English
- EEOC Know Your Rights Poster in Spanish
- EEOC Poster Optimized for Screen Readers
- Federal FMLA Poster
- Federal EPPAC Poster