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About the Role
As a Senior Mobile Expert at T-Mobile's Experience Stores, you will play a key role in delivering exceptional customer experiences by combining sales skills, a passion for technology, and problem-solving abilities to help customers discover new products, get expert advice, and find solutions.
Responsibilities
- Recommend products, services, and technology based on customer needs while contributing to store sales goals.
- Resolve customer questions and technical challenges using advanced systems, digital tools, and specialized support teams.
- Build knowledge of T-Mobile products and services through ongoing training and hands-on experience.
- Collaborate with teammates to share expertise, improve customer experiences, and achieve store goals.
- Bring ideas and take initiative to help create a memorable store experience for customers.
Requirements
- High school diploma or GED.
- Strong communication and interpersonal skills, with the ability to support people from different backgrounds.
- Ability to understand customer needs, explain solutions, and provide helpful recommendations.
- Customer service and problem-solving skills.
- Ability to learn new technology, navigate digital tools, and adapt to changing customer needs.
- Ability to manage multiple priorities and work collaboratively in a retail environment.
- At least 18 years of age.
- Legally authorized to work in the United States.
Skills
- Sales experience
- Customer-first approach
- Technology passion
- Problem-solving
- Communication skills
- Interpersonal skills
- Customer service skills
- Adaptability
Location
- Retail environment
Work Type
- Full-time
- Part-time
Experience Level
- Senior
- At least one year of experience in retail sales, customer service, technical support, or a related field (preferred)
Education Level
- High school diploma or GED
Salary/Compensations
- Hourly Base Pay: $34.00
- Annualized Incentive Target: $7,200
- Guaranteed to earn $20/hour inclusive of base pay and incentives
Benefits
- Tuition assistance
- Money coaches
- Childcare subsidy
- Medical, dental and vision coverage
- 401(k) retirement plan
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
- Annual stock grant
- Employee stock purchase plan
About the Company
- T-Mobile is changing what customers can expect from wireless retail.
- Experience Stores bring together the latest technology, personalized service, and experienced teams.
- T-Mobile is an Equal Opportunity Employer.
Equal Opportunity
- All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.
- Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
- Talent comes in all forms at the Un-carrier.
- If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.