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About the Role
We are seeking an enthusiastic, personable, and qualified Field Service Engineer to provide end-user desktop support in Windows, Exchange, and Office 365 environments. You will handle Level 1 and 2 service tickets, manage client issues, and collaborate with a team to resolve problems and contact third-party vendors for repairs.
Responsibilities
- Resolve level 1 and 2 support cases and work orders for end-user issues, infrastructure, and project tasks.
- Set client expectations appropriately throughout the troubleshooting process.
- Resolve incidents related to Mail Application/Office 365, Client/Server Connectivity, VIP Workstation issues, File Restores, Remote Access, Password Resets, and Networked Printer Issues.
- Execute basic system maintenance including software and operating system patching.
- Provide Active Directory support including user management, password resets, and Group Policy application.
- Interface with support tools such as Remote Monitoring and Management (RMM) and Mobile Device Management (MDM).
Requirements
- Excellent communication skills with the ability to articulate technical information to non-technical people.
- Excellent prioritization skills and customer focus.
- Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education.
- Proficiency in Microsoft Office 365 (O365).
- Experience with Microsoft Operating Systems such as Windows Server and Windows 10/11.
- Experience installing and configuring computer hardware, operating systems, and applications.
- Experience with Active Directory including account creation, modification, and password resets.
- Experience with Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint.
- Experience with Client VPN setup and troubleshooting.
- Understanding of e-mail and spam technologies and messaging flows.
- Basic understanding of cyber-security concepts and technologies, such as Multi-Factor Authentication (MFA).
- Hands-on hardware experience with desktops, laptops, and servers.
- Familiarity with file system support including permissions, sharing, backups and restores.
- Experience with cloud platforms such as Microsoft 365 suite.
Skills
- Microsoft Office 365
- Windows Server
- Windows 10/11
- Active Directory
- Microsoft Office Suite
- Client VPN
- Cyber-security concepts
- Multi-Factor Authentication (MFA)
- File system support
- Microsoft 365 suite
- Managed Service Providers (MSP)
- VM Ware
- Azure
Education Level
- Bachelor’s Degree in Information Technology related field
- 3+ years of equivalent combination of technical experience and education
Salary/Compensations
- $80,000 to $90,000
Benefits
- Competitive compensation package
About the Company
- ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations.
- ECI provides stability, security and improved business performance, freeing clients from technology concerns.
- Over 1,000 customers worldwide with over $3 trillion of assets under management trust ECI.
- ECI believes success is driven by passion and purpose.
- ECI is committed to empowering its employees around the world.
- ECI’s culture is all about connection - connection with clients, technology and each other.