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About the Role
The Program Manager (AI Adoption Service) is a client-facing delivery lead responsible for translating strategy into execution across AI adoption engagements. This role functions as a hybrid Program Manager / Project Manager, combining cross-workstream coordination and stakeholder alignment with hands-on ownership of day-to-day project execution. The individual in this role serves as the operational backbone of the engagement—owning scope, schedule, RAID, stakeholder communications, decision tracking, and delivery coordination across multiple workstreams—while ensuring readiness, enablement, governance, and adoption activities remain aligned to client objectives, contractual deliverables, and measurable business outcomes.
Responsibilities
- Build, maintain, and actively manage the integrated project plan across workstreams, milestones, dependencies, owners, and critical path items; proactively address slippage, sequencing issues, and resource conflicts to keep delivery on track.
- Act as the de facto project manager for the team by driving weekly priorities, coordinating deliverables, following up on open actions, and ensuring work moves forward between formal status meetings.
- Serve as the day-to-day client lead for execution; facilitate working sessions, steering meetings, and status reviews; drive alignment across IT, security, compliance, business stakeholders, and executive sponsors.
- Coordinate delivery across internal SMEs and client resources spanning adoption/change management, technical architecture, security/compliance, data readiness, Copilot Studio/agents, and end-user enablement.
- Own the delivery calendar for workshops, training sessions, communications, assessments, and reporting deliverables; ensure each output has clear ownership, review cycles, due dates, dependencies, and acceptance criteria.
- Produce weekly status updates and executive-ready readouts that summarize progress, milestone health, key accomplishments, risks/issues, upcoming decisions, and remediation plans.
- Maintain RAID logs, action and decision registers, and escalation paths; manage change requests and scope adjustments in alignment with the SOW, timeline, dependencies, and commercial impact.
- Keep internal and client team members aligned on priorities, decisions, deadlines, and next steps; ensure meetings end with clear owners and timelines, and follow through to closure.
- Partner with internal and client stakeholders to define success measures, establish baselines, and track KPIs such as usage, training participation, scenario adoption, stakeholder satisfaction, and business value indicators.
- Monitor progress against readiness findings and remediation actions tied to governance, security, technical prerequisites, and organizational change activities so adoption blockers are surfaced and resolved early.
- Capture lessons learned, improve templates and playbooks, and help standardize repeatable delivery methods that support a scalable AI adoption services model.
- Identify renewal, expansion, and adjacent-service opportunities; coordinate the operational inputs required for proposals, change orders, and updated SOWs.
Requirements
- 5+ years of experience as a client-facing Project Manager, Program Manager, or delivery lead managing technology initiatives in consulting, professional services, or managed services environments.
- Demonstrated success owning day-to-day project execution, including scope, schedule, communications, RAID, dependency management, deliverables tracking, and—where applicable—budget oversight against SOW-defined commitments.
- Strong experience acting as the operational point person across internal teams and client stakeholders, with the ability to drive alignment, decisions, follow-through, and accountability in complex environments.
- Working knowledge of Microsoft 365 platforms including Teams, SharePoint, OneDrive, and Exchange, with familiarity in Microsoft 365 Copilot concepts, rollout considerations, and adoption challenges.
- Comfort partnering with security, compliance, governance, and technical stakeholders while managing delivery risk in regulated or risk-sensitive environments.
- Strong written and verbal communication skills with the ability to convert detailed project status into clear executive summaries, steering updates, client-facing communications, and team action plans.
- Proficiency with PM tooling such as Microsoft Project, Planner, Teams, Excel, and related collaboration/reporting tools, along with disciplined project hygiene across meeting notes, action logs, decision logs, and status reporting.
- Ability to manage ambiguity, adapt to evolving client priorities, and maintain delivery momentum while balancing structure with flexibility.
Skills
- Microsoft 365 platforms
- Microsoft 365 Copilot concepts
- Project planning & controls
- Day-to-day project ownership
- Client leadership & facilitation
- Cross-functional delivery orchestration
- Deliverables management
- Status reporting & executive communication
- RAID & change control
- Team coordination & accountability
- Adoption measurement
- Readiness & remediation tracking
- Continuous improvement
- Engagement growth support
- Adoption and change management programs
- Microsoft Purview
- DLP
- Information protection
- Retention
- AI enablement initiatives
- Microsoft 365 Copilot
- Copilot Studio
- Automation
- Agents
- Prompt libraries
- Value realization frameworks
- KPI dashboards
- Adoption scorecards
- Executive reporting
- PMP
- PgMP
- Prosci
Location
- Hybrid/remote
Work Type
- Hybrid
- Remote
Experience Level
- 5+ years of experience
Education Level
- PMP, PgMP, Prosci, or equivalent certification, or demonstrably equivalent experience leading structured enterprise delivery programs.
Salary/Compensations
- $150,000-$160,000 with a 15% target bonus
Benefits
- Flexible PTO
- Health benefit eligibility the first of the month
- Life insurance
- Pet insurance
- 401K
About the Company
- ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe.
- From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses.
- More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
- At ECI, we believe success is driven by passion and purpose.
- Our passion for technology is only surpassed by our commitment to empowering our employees around the world.
- ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other.
- In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more!
Equal Opportunity
- ECI is an equal opportunity employer. All qualified applicants will receive consideration consistent with applicable law.