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About the Role
We are looking for a Senior Director, Client Services to lead a portfolio of important national and global client relationships within Marks’ Brand Experience practice. This role involves understanding client businesses, identifying future opportunities, bringing together the right ideas and people, and driving long-term growth through exceptional client partnerships.
Responsibilities
- Lead client relationships as a trusted senior partner, addressing business challenges and growth opportunities.
- Deeply understand clients' needs and connect them to Marks' capabilities to drive business growth.
- Develop strong, collaborative relationships with Creative, Strategy, Production, and Project Management teams.
- Oversee the execution of integrated experiences across experiential, retail, branded environments, campaigns, and content.
- Manage the financial health, forecasting, and profitability of the client portfolio.
- Coach and develop client leaders, foster a strong team culture, and empower team members.
- Challenge existing processes, share best practices, and continuously improve work and delivery methods.
Requirements
- 10+ years of agency-side experience with significant experience leading complex client relationships.
- Deep understanding of experiential marketing and its execution.
- Ability to integrate experiential marketing with retail, environmental design, campaigns, content, and integrated marketing.
- Proven track record of building strong, trusted relationships with Creative and Production teams.
- Experience leading major national or global brands.
- Strong commercial instincts, including understanding of growth, margin, scope, and profitability.
- Excellent people leadership skills focused on team development.
- Curious, collaborative, direct, and low-ego approach.
Skills
- Client relationship management
- Experiential marketing
- Retail marketing
- Environmental design
- Campaign management
- Content strategy
- Integrated marketing
- Financial management
- Team leadership
- Business development
Location
- New York
- Chicago
- Portland
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $155,000 USD - $165,000 USD annually
Benefits
- Health care plans with prescription drug coverage
- Dental plan
- Vision plan
- Basic and supplemental life insurance
- Flexible spending account for medical and dependent care expenses or a health savings account
- Short/long term disability
- 401(k) Savings Plan
About the Company
- Marks is a consumer experience agency creating engaging moments across brand design, packaging, content, and consumer connections.
- Marks is part of the Propelis Group, a collaborative global network of 1,900+ team members across 25+ studios and 20+ countries.
- Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries.
- Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.
Equal Opportunity
- We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.
- We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.
- Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
- We strive to make our employment website and application process accessible to all users and applicants.
- We provide reasonable accommodations to applicants with disabilities.
- If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.