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About the Role

Flourish is seeking an execution-oriented operational leader to oversee the operational lifecycle of its clinical organization. This role is crucial for providing structure, support, and resources to providers and care teams, ensuring they can perform at their best. The position involves building scalable processes, improving efficiency, and enhancing the provider experience during national growth.

Responsibilities

Own the operational lifecycle of Flourish's provider organization, ensuring care teams are appropriately staffed, supported, scheduled, and operationally prepared.
Partner with People Operations and Clinical Leadership to build and execute excellent new care team onboarding.
Oversee operational workflows for provider transitions, including new hires, departures, internal transfers, patient care plans, and coverage planning.
Provide operational execution of complex clinical supervision structures, including supervision assignments, scheduling, tracking, and state-specific requirements.
Own provider/carepod scheduling execution.
Identify operational barriers impacting providers and develop scalable processes and resources that improve their day-to-day experience and ability to deliver care.
Partner with the VP, Operations to execute on Flourish's expansion strategy.
Translate expansion strategy into actionable operational plans, timelines, and execution steps.
Support identifying new carepod locations based on current patient volume, staffing gaps, and upcoming new state launches.
Lead operational preparation for incoming care teams, ensuring staffing, schedules, supervision structures, technology, tools, and resources are in place before launch.
Own the tools, services, vendors, and clinic operational infrastructure that enable Flourish's providers and clinics to function effectively.
Oversee clinic tools and services, including language translation and interpretation services, electronic signature platforms, mailing services, and other provider-facing operational resources.
Identify opportunities to improve existing tools, services, and workflows to reduce administrative burden and improve provider experience.
Partner with Product, Engineering, IT, and other internal stakeholders to implement technology solutions that improve provider and clinic operations.
Create and manage vendor proposals in relation to costs to support efficient and sustainable growth.
Own the administrative infrastructure and day-to-day support functions that help Flourish's providers and clinics operate efficiently.
Partner with product to identify roadmap in productizing clinic admin for scalable operations.
Develop and manage front-desk-style administrative support processes, including routing incoming calls and requests, coordinating communications, and directing inquiries to the appropriate teams.
Oversee administrative processes such as document management, electronic signatures, mailing, records requests, and other clinic support needs.
Establish standardized administrative workflows and service expectations to support providers consistently across markets.
Establish and monitor key operational metrics related to provider onboarding, staffing, supervision, scheduling, capacity, clinic readiness, and administrative support.
Partner with Product and Engineering to identify opportunities to automate manual processes and translate operational requirements into technology-supported workflows.
Analyze quantitative and qualitative data to identify operational gaps, inefficiencies, capacity constraints, and opportunities for improvement.
Lead complex, cross-functional operational projects, including workflow redesign, process implementation, operational pilots, and product-enabled improvements.

Requirements

10+ years of experience in operations, including 8+ years of people management.
Mental health operational experience strongly preferred.
Proven experience owning complex, cross-functional operational problems.
Strong problem-solving skills and start-up adaptability.
Experience in a technology-enabled services business.
Excellent project management skills and attention to detail.
Ability to operate both strategically and tactically in a fast-moving environment.

Location

Remote

Work Type

Full-Time
Remote
In-person event attendance required 2+ times per year

Experience Level

10+ years of experience operations
8+ years of people management

Salary/Compensations

$120,000-$150,000

Benefits

401(k)
Paid time off
Home office stipend
Health insurance
Vision insurance
Dental insurance

About the Company

1 in 25 adolescents will be diagnosed with serious mental illness. Most don’t get the care they need. Flourish is solving that.
Flourish Health is an Equal Employment Opportunity (EEO) employer.
We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws.
We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative.
Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.
Flourish Health participates in E-Verify.
As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.

Equal Opportunity

Flourish Health is an Equal Employment Opportunity (EEO) employer.
We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws.
We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative.
Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.