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About the Role

The DaVinci Specialist (DVS) will provide expert clinical and technical support, build, customize, and coordinate education and training for physicians, nurses, and hospital staff on the use of DaVinci surgery, devices, and therapies. This role partners closely with the sales team to ensure safe and effective product adoption and quality control while driving positive patient outcomes. The DVS is a dedicated program execution and clinical education partner for hospitals running a da Vinci robotic surgery program.

Responsibilities

Partner with the local CSR/CSM and cross-functional business partners to create, own, scale and execute best practices and deployment of ecosystem resources.
Lead account support plans that drive safe program execution and increase customer autonomy over time.
Identify, solicit and provide field feedback and customer insights to internal teams to improve training, support resources, and customer experience.
Support adoption of digital solutions by helping customers build comfort and capability through in-servicing and troubleshooting.
Identify and provide on-site, non-scrubbed operating room support for procedures utilizing the da Vinci Surgical System and associated technologies.
Support OR teams with room readiness and procedural workflow, including system setup support, docking workflow support, and intraoperative troubleshooting.
Serve as a clinical product expert to help ensure optimal, safe system use and adherence to applicable IFUs, hospital policies, and safety protocols.
Motivate and support adoption of advanced instruments and accessories by ensuring teams understand proper setup, handling, and intended use.
Partner with and promote consistent readiness and workflow by supporting day-to-day execution of the robotic program, coordinating with OR leadership, nursing, SPD/sterile processing, and biomedical teams.
Assist with operational support activities such as facilitating appropriate internal handoffs for service needs.
Ensure the right stakeholders are aligned (OR, SPD, biomed, IT) for successful day-to-day operation and new technology onboarding to help reduce friction.
Maintain accurate internal documentation of support activities per company process (e.g., case support notes, training records, service/escalation tracking).
Determine the need for, customize and deliver customer-specific hands-on training and in-services to nurses, surgical technologists, SPD teams, and other care team members on safe and effective use of da Vinci platforms and associated technologies.
Support onboarding and education for new users through structured training touchpoints (e.g., new staff orientation, refresher training, workflow standardization).
Lead new site start-ups by identifying and delivering onboarding programs and coordinating training logistics with the CSR/CSM and hospital stakeholders.
Support new technology installs by coordinating readiness activities and providing post-install education to care teams.
Act as a resource for ongoing education, product updates, and workflow optimization.
Analyze and leverage utilization, turnover, and other relevant case data to recommend operational changes to customers.
Provide first-line support and expertise for common setup and workflow issues during live cases and training sessions.
Identify, resolve and where necessary escalate issues appropriately to internal partners (e.g., Technical Support, Field Service, Clinical/Medical counterparts).
Collect and communicate customer feedback and experiences to clinical counterparts and internal business partners.
Stay up to date on clinical literature, competitive products, and evolving treatment guidelines.
Assist in clinical trial support when required.
Assist in field action activities when necessary.

Requirements

2+ years in an operating room-related role
Understanding of soft tissue anatomy & procedures.
Working knowledge of typical hospital policies.
Ability to work in high-pressure environments (managing multiple ORs) and coordination of multiple tasks at one time.
Adaptability to evolving technologies and complex procedures.
Team oriented with a commercial mindset.
Willingness to travel up to 40%.
Ability to travel within a Clinical Sales Manager team geography, supporting multiple hospitals.
Flexibility to support early starts, after-hours cases, and weekend procedures based on customer need and territory utilization.
Ability to stand for extended periods and provide in-person case support within an operating room (OR) environment, which includes pushing, pulling, lifting and squatting.
Prospective employees who are nationals from countries currently on embargo or sanctions status may be subject to U.S. export controls.
Final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date.

Skills

Expert clinical & technical support
Build, customize and coordinate education & training
Safe and effective product adoption
Quality control
Program execution
Clinical education
Technology onboarding
Operational support
Collaboration
Field Partnership
Account support plans
Customer autonomy
Field feedback
Customer insights
Digital solutions adoption
On-site, non-scrubbed operating room support
Procedural workflow support
System setup support
Docking workflow support
Intraoperative troubleshooting
Clinical product expertise
Optimal, safe system use
Adherence to IFUs, hospital policies, and safety protocols
Advanced instruments and accessories support
Day-to-day execution of robotic program
Coordination with OR leadership, nursing, SPD/sterile processing, and biomedical teams
Service needs facilitation
New technology onboarding
Internal documentation
Hands-on training
In-services
New user onboarding
New site start-ups
New technology installs
Ongoing education
Product updates
Workflow optimization
Utilization data analysis
Turnover data analysis
Common setup and workflow issue resolution
Issue escalation
Customer feedback communication
Clinical literature review
Competitive product analysis
Evolving treatment guideline awareness
Clinical trial support
Field action support
Excellent communication skills
Teaching skills
Interpersonal skills
Strong problem solving skills
Troubleshooting skills

Location

Remote

Work Type

Remote
Employee

Experience Level

Professional 2 (7)

Education Level

Associates degree
Bachelor’s degree preferred
RN, PA, NP, RT, or other clinical credentials welcomed

Salary/Compensations

Base salary region 1: $115,500
Base salary region 2: $105,000
Max. Salary Region 2: 115300 USD
Max. Salary Region 1: 135700 USD
Min. Salary Region 1: 100300 USD
Min. Salary Region 2: 85300 USD

Benefits

Market-competitive compensation packages, inclusive of base pay + CIP, benefits, and equity.

About the Company

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care.
Our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.
We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human.
Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.
The problems we solve demand creativity, rigor, and collaboration.
The work is challenging, but deeply meaningful because every improvement we make has the potential to change a life.
If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Equal Opportunity

Intuitive is an Equal Opportunity Employer.
We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.