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About the Role

Tao Group Hospitality is opening a new concept in a five-star hotel on Park Avenue in Manhattan’s NoMad district, launching early 2027. This role focuses on ensuring guest satisfaction and maintaining the restaurant and bar environment.

Responsibilities

Provide the best possible service in an unobtrusive manner.
Maintain the safety and security of the restaurant/bar premises.
Inform guests about upcoming events at Tao Group.
Keep restrooms and exterior hall environment clean, tidy, and presentable.
Offer a warm and friendly welcome to all guests entering the reception area.
Welcome guests with an appropriate greeting.
Open bathroom doors for guests upon arrival and departures.
Use appropriate language when speaking to guests, following training guidelines.
Listen to and understand guest inquiries, taking notes if necessary.
Assist with or complete additional tasks as assigned.
Perform all assigned duties as detailed in opening, afternoon, and closing checklists.
Assist in cleaning spillages and wet floors when required.
Ensure bathrooms are clean and functional before, during, and after operational hours.
Clean mirrors, toilets, floors, and empty trash bins regularly.
Perform regular bathroom inspections to ensure cleanliness at all times.
Monitor and respond to inappropriate guest behavior by involving management and security.
Open bathroom doors for guests and escort or direct them to the appropriate bathroom.
Replace supplies when par levels are low, including paper towels, soap, lotion, seat covers, and toilet tissue.
Monitor counters for excess water and wipe as needed.
Notify management and/or maintenance of any issues, such as broken toilets or sinks.
Update the order sheet on a daily basis.
Ensure "Wet Floor" signage is used appropriately.
Move furniture as directed by management.

Requirements

Minimum 1 year bathroom attendant experience preferred.
Previous experience in a high-volume restaurant/nightclub/lounge preferred.
Ability to write, read, and verbally communicate.
Must have good positive energy throughout the day.
Must be able to print legibly for Team Members, management, and guests to read.
Must be able to stand for extended periods of time.
Must be able to move quickly.
Must be able to push and lift up to 75 lbs. with or without assistance.
Work in an environment subject to varying levels of noise, crowds, and smoke.
May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work.
Exposure to cleaning materials.
Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment.
Maintain a professional, neat, and well-groomed appearance adhering to Company standards.
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner.
Ability to maintain confidentiality.
Ability to handle a fast-paced, busy, and somewhat stressful environment.

Skills

Guest service
Observation
Communication
Teamwork
Problem-solving
Time management
Attention to detail

Location

Manhattan, NY

Work Type

Full-time
Onsite

Experience Level

1+ year preferred

Education Level

High school diploma or equivalent preferred

About the Company

Tao Group Hospitality is opening a new concept in a five-star hotel on Park Avenue in Manhattan’s NoMad district, early 2027.