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About the Role
The Housekeeping Manager supervises housekeeping and laundry operations to ensure product quality standards and optimal guest service, aligning with hotel and company business objectives. This role is responsible for maintaining a clean hotel, organized housekeeping and laundry areas, and secure inventory of linens and supplies. The Housekeeping Manager's focus on guest and associate satisfaction, expense control, and product quality contributes to the overall goals of the hotel.
Responsibilities
- Assist in managing the day-to-day activities of the housekeeping department, including employee scheduling for proper coverage.
- Monitor staff performance and initiate disciplinary or human resources actions according to company policies, alerting management to serious issues.
- Ensure all staff receive proper training and have the necessary tools and equipment.
- Schedule routine inspections of guest rooms and public areas to ensure cleanliness and good repair.
- Respond to guest complaints and special requests, taking corrective action to ensure guest satisfaction.
- Assist in controlling expenses and minimizing waste within the housekeeping department.
- Participate in the preparation of the annual departmental operating budget and financial plans.
- Conduct pre-shift meetings to review daily activities.
- Assist in maintaining par levels for supplies and equipment and replenishing shortages.
- Promote teamwork and quality service through daily communication with other departments, including Front Office, Guest Relations, Maintenance, and Food and Beverage.
- Interact with guests to ensure their satisfaction.
- Interact with vendors and contractors to manage inventory, pricing, and service issues.
- Interact with regulatory agencies regarding safety and compliance.
- May be responsible for the security of lost and found items.
- May assist with deep cleaning projects or during peak periods.
- May serve as 'manager on duty' as required.
- May assist with other duties as assigned.
Requirements
- High School Diploma or equivalent.
- Two years of housekeeping or front office experience, preferably in a hotel of similar size and complexity.
- One or more years of supervisory experience.
- Fluent English speaking ability.
- Ability to stand or move within and about the facility frequently.
- Ability to carry or lift items weighing up to 50lbs and push/pull approximately 200lbs.
- Ability to handle objects and equipment frequently to maintain the facility.
- Ability to bend, stoop, and kneel frequently.
- Demonstrated ability to interact with guests, employees, and third parties.
- Reading and writing abilities utilized for paperwork, reports, and training.
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances.
- Problem-solving, reasoning, motivating, organizational, and training abilities.
- Flexibility with schedule to work days, nights, weekends, and holidays.
- Must complete a full application in addition to attaching a resume.
Skills
- Communication skills
- Reading skills
- Writing skills
- Mathematical skills
- Budgeting skills
- Profit/loss concepts
- Percentages
- Variances
- Problem solving skills
- Reasoning skills
- Motivating skills
- Organizational skills
- Training skills
Location
- Various cities
Work Type
- Full-time
Experience Level
- Supervisory experience
Education Level
- High School Diploma or equivalent
- Some college preferred
Salary/Compensations
- $67k - $70k
Benefits
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
About the Company
- Sonesta International Hotels is the 8th largest hotel company in the U.S., with a dynamic mix of full-service and focused hotels across major cities.
- The company has a diverse portfolio of owned, managed, and franchised properties in eight countries.
- Sonesta focuses on people, bringing service with passion and loyalty with purpose to create experiences that genuinely connect.
Equal Opportunity
- Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.