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About the Role
The Incident Response Team at Meta evaluates threats, risks, and user privacy in time-critical emergency escalations, making decisions within minutes to avert harm. This role involves bringing operational excellence to this team, setting strategy, and providing mentorship.
Responsibilities
- Bring operational excellence to a team that evaluates threats, risks, and user privacy in a world centered around time-critical emergency escalations
- Set clear expectations and goals for individuals and the team, and hold the team accountable for success
- Develop and communicate team strategy, including plans for improving operational efficiency and scaling workflows to meet growing demand
- Provide meaningful 1:1 mentorship, guidance and support for the career development, interests and goals of individual contributors, while removing roadblocks and encouraging innovative solutions
- Give clear, actionable feedback on a timely basis, and recognize people and teams for outstanding impact
- Foster a constructive and collaborative environment for individual contributors tasked with working an intensive caseload
- Proactively identify concerning team trends and put forward solutions
- Interpret performance metrics and impact organizational change as a result
- Support hiring, interviewing and onboarding for the team
- Create and articulate responses to questions from law enforcement, government agencies, and internal teams regarding incident response policy and process
- Work with cross-functional teams to drive improvements to policies and processes across the teams
- Provide real-time summaries for internal partners related to ongoing and resolved cases
- Support escalations related to sensitive subject matter with a high degree of urgency
- Make immediate decisions based on a variety of complex factors that will include imminence, sensitive issues and graphic content, and coordinate with several internal and external partners including law enforcement to ensure users' safety
- Work emergency escalations directly each month to stay current on tooling, policy and case handling
- Adapt to evolving priorities, processes, and organizational changes, and be available for domestic and international travel
- Be willing and able to work with sensitive issues and potentially graphic and/or objectionable content
- Availability to work a standard Monday to Friday schedule, with occasional weekend or after-hours coverage to provide leadership and coordination during major incidents or periods of unplanned team absence
Requirements
- BA or BS degree in a relevant field or equivalent experience
- 3+ years of experience in incident response, trust and safety, or a related operational field
- Professional experience in operations, people management, or business strategy and prioritization
- Experience managing competing priorities across multiple workstreams by setting clear timelines, delegating effectively, and maintaining quality standards
- Experience communicating complex operational information in writing and verbally to audiences ranging from team members to executives (e.g., incident summaries, status updates, policy recommendations)
- Able to work independently and make sound decisions in time-sensitive situations involving complex or sensitive factors
- Experience working autonomously to identify priorities and drive projects forward in high-stakes environments
- Must be able to pass a criminal background check
Skills
- AI skill development (e.g., prompt/context engineering, agent orchestration)
- Staying current with emerging AI technologies
- Responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
- Integrating AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Location
- Remote
Work Type
- Full-time
Experience Level
- 3+ years of experience in incident response, trust and safety, or a related operational field
- Professional experience in operations, people management, or business strategy and prioritization
Education Level
- BA or BS degree in a relevant field or equivalent experience
Salary/Compensations
- $112,000/year to $165,000/year
Benefits
- bonus
- equity
- benefits
About the Company
- The Incident Response Team sits at the heart of how Meta responds We review and assess emergency escalations from law enforcement and from inside Meta, evaluating threat, risk and user privacy to decide what information can be released to help avert harm. These decisions are measured in minutes.