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About the Role
This role is for a Customer Success Manager for Planet’s commercial markets, focusing on managing and expanding customer relationships, particularly in the agriculture vertical. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring effective integration into their business workflows. The ideal candidate is a consultative strategist who takes ownership of the account lifecycle post-sales, supporting renewal and expansion opportunities. You will act as a thought partner with deep business acumen and situational awareness, adapting between executive briefings and technical deep dives. Operating in lockstep with sales counterparts, you will combine technical value realization with commercial strategy to build a unified account front, seeking to understand customer business models and anticipate their needs, with a relentless drive for value realization and measurable ROI.
Responsibilities
- Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.
- Partner closely with Account Executives to build unified commercial strategies by bringing actionable account insights and forward-looking recommendations to internal syncs.
- Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
- Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
- Build solid relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
- Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution.
- Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.
Requirements
- 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
- Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
- A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context.
- A solid understanding of commercial business models (how clients make money, industry market shifts, and regulatory changes) and the ability to weigh the trade-offs of customer requests.
- Situational awareness with an ability to read between the lines, dynamically adjust your tone, depth, and detail whether presenting to an executive or collaborating with a technical lead.
- Excellent verbal and written communication skills in English, with a professional presence that earns trust.
- Flexibility to support global business needs, including availability for US calls.
- Willingness to travel to connect with customers and internal teams.
Skills
- Customer Relationship Management (CRM)
- Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk)
- Translating customer data into actionable insights
- Leading organizational change management efforts
- Understanding of the utility or oil & gas sector
- Deep understanding of how Energy companies evaluate and implement geospatial solutions
Location
- San Francisco
- Denver
Work Type
- Full-time
- Hybrid
Experience Level
- 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
Salary/Compensations
- $121,840—$152,320 USD (San Francisco)
- $105,040—$131,280 USD (US National)
Benefits
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off in addition to holidays and company-wide days off
- 16 Weeks of Paid Parental Leave
- Wellness Program and Employee Assistance Program (EAP)
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Commuter Benefits (if local to an office)
- Volunteering Paid Time Off
About the Company
- Planet designs, builds, and operates the largest constellation of imaging satellites in history, delivering an unprecedented dataset of empirical information via a cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors.
- We are both a space company and data company.
- Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
- We have a people-centric approach toward culture and community and strive to iterate in a way that puts our team members first and prepares our company for growth.
- Planet is a global company with employees working remotely worldwide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams.
- Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply.
- Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
- Know Your Rights.