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About the Role
RideNow Powersports is looking for an Asst. Service Manager ready to deliver top-tier service.
Responsibilities
- Lead your team, manage operations, and ensure an outstanding customer experience.
- Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy.
- Drive key performance metrics including service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability.
- Lead and develop your team through coaching, performance management, and training.
- Collaborate with other department heads to streamline communication and maximize the dealership experience.
- Ensure all safety standards and manufacturer requirements are met.
- Resolve customer concerns professionally and urgently.
- Monitor and manage the service pipeline daily, reviewing open ROs for accuracy, completion, and customer communication.
- Maintain accurate records and ensure proper cashiering and documentation practices.
- Foster a strong team culture focused on accountability, continuous improvement, and results.
Requirements
- 1+ years of management experience in a retail environment (dealership preferred).
- Deep understanding of service operations, workflow optimization, and technician productivity.
- Strong leadership and team-building skills.
- Excellent communication skills with a focus on customer satisfaction and problem resolution.
- Mechanically knowledgeable and familiar with service diagnostics and repair processes.
- Deep understanding of dealer management tools (CDK and/or Lightspeed preferred).
- Ability to stay organized and manage time effectively.
- Must pass pre-employment testing including background check, MVR, and drug screening.
Skills
- Leadership
- Team-building
- Communication
- Customer satisfaction
- Problem resolution
- Mechanical knowledge
- Service diagnostics
- Repair processes
- Dealer management tools
- Organization
- Time management
Experience Level
- 1+ years management experience
Salary/Compensations
- Commission based pay
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Employer paid life insurance
- Employer paid short-term disability insurance
- Employee discounts
About the Company
- RideNow Powersports is a company focused on delivering top-tier service.