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About the Role
DHL Express is seeking a Gateway Operations Supervisor to manage the movement of parcels by Air and Ground, encompassing international import and export operations. This role is crucial for ensuring client satisfaction, maximizing profitability, and maintaining operational excellence within a world-class logistics company.
Responsibilities
- Expedite daily operational activities to ensure client satisfaction and company policy adherence, aiming to maximize profitability.
- Supervise day-to-day airport ramp operations, including loading/unloading of cargo aircraft and consolidation processing.
- Oversee warehouse sort operations for international import and export shipments.
- Supervise back-office staff, monitor flights, communicate with the network, and deploy contingencies.
- Collaborate with US Customs and DHL Imports clearance department for accurate shipment processing.
- Develop and manage relationships with Business Partners.
- Develop and implement special projects.
- Ensure implementation and maintenance of the quality system within the area of responsibility.
- Manage Key Performance Indicators and cost levels.
- Assist in annual budget preparation.
- Provide technical product assistance to staff.
- Advise staff on changes to company policies and goals.
- Supervise a unionized workforce (8-12 staff), including hiring, coaching, training, and development.
- Assign work, set completion dates, review work, and manage performance according to organizational policies.
- Set objectives and deliver results with a short-term, operational focus.
- Recommend process improvements and identify/define solutions to complex issues.
- Maintain steady workflow and productivity, meet service/productivity standards, and resolve operational problems.
- Assign and check work.
- Utilize MS Office products, particularly Excel and Outlook, for daily activities.
- Provide guidance and training to staff.
- Motivate self and others to exceed standards and achieve extraordinary results.
- Provide input for hiring, firing, promotion, and reward decisions.
Requirements
- Complete understanding and wide application of principles, theories, and concepts in the functional or business area.
- Advanced understanding of specific aspects of work supervised and practical application to problems.
- Knowledge and effective use of fundamental concepts, practices, and procedures related to quality, productivity improvements, training, budgeting, cost control, and progressive techniques.
- General understanding of basic supervisory approaches for work direction, motivation, and disciplinary action.
- Typically requires BS/BA and 2 years of experience in a related field, including at least one year of supervisory experience.
- Professional certification may be required in some areas.
- Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards.
- Must pass pre-employment background, drug, and medical physical screening.
Skills
- MS Office products (Excel, Outlook)
Location
- Gateway Operations
Work Type
- Full-time
Experience Level
- 2 years of experience in a related field
- 1 year of supervisory experience
Education Level
- BS/BA
Salary/Compensations
- $96,300 - $128,400/annually
Benefits
- Competitive Pay
- Bonus/Incentive Programs
- Retirement Savings – 401K with company match
- Medical, Dental, Vision, well-being programs
- Tuition Reimbursement
- Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
- Paid Leave
- Employee Discount Program
- Employee Assistance & Work Life Program
- Outstanding training opportunities
About the Company
- DHL Express is the #1 Express Delivery and Logistics Company in the world.
- Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine.
- Committed to maintaining an environment that empowers every team member to make the greatest possible impact.
- Corporate culture is about personal commitment to business, each other, and global communities.
- Dedicated to being a great place to work.
Equal Opportunity
- DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
- The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.