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About the Role
A Server's main goal is to provide stellar service for guests, ensuring an indulging experience that keeps them eager to return. Servers provide the vital link between guests and the kitchen, accurately taking food and beverage orders, relaying them for preparation, and delivering prepared food while providing superior guest service.
Responsibilities
- Greet all guests in the theater proactively.
- Answer the Plex Call System in a timely manner.
- Follow all In Seat Dining procedures.
- Guide guests through the menu, suggest promotions, addons, or upselling.
- Greet and say goodbye to guests whenever possible.
- Run food and beverages, bus trays, clean seats, and assist team members.
- Input food orders rapidly and accurately into the point of sale system.
- Check back with guests to ensure order accuracy and satisfaction.
- Obtain credit cards for orders to ensure payment.
- Process all payments correctly and responsibly.
- Implement alcohol service and safety training, including responsible serving practices.
- Process daily server paperwork accurately and timely.
- Check patrons' identification for minimum age requirements for alcohol consumption.
- Navigate guest complaints and assist with requests or direct to the proper resource.
- Assist with crowd control and seating of guests.
- Communicate issues with movie projections to management or the projectionist.
- Inform management of guest complaints and maintenance requests.
- Complete all opening, mid, and closing procedures, including side work.
- Attend and participate in trainings and meetings.
- Clean theaters in between movie sessions and at the end of the night.
- Deliver food and drink items for assigned or supporting sections.
- Perform other duties as assigned.
Requirements
- Must be 18 years or older.
- 1+ years of full service serving experience.
- Ability to work with Vista Point of Sale System.
- Ability to perform basic math.
- Flexible working hours including holidays and weekends.
Skills
- Strong interpersonal skills for interacting with employees, guests, and management.
- Strong analytical and problem-solving skills.
- Organization and ability to prioritize in a fast-paced environment.
- Ability to maintain a smile and positive attitude.
- Great communication skills.
- Ability to handle difficult and stressful situations positively.
- Integrity and reliability.
Location
- Theater
Work Type
- Full-time
Experience Level
- 1+ years of full service serving experience
Education Level
- ServSafe certification
- Food Handler’s certification
- Alcohol certification
Benefits
- Generous employee discount on tickets, food, and nonalcoholic beverages.
- Gifts for reaching milestone work anniversaries.
About the Company
- Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts.
- Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further.
- As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.
Equal Opportunity
- Cinépolis USA is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.