Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Investigator role.
Rezi rewrites your resume against HEARTSHARE HUMAN SERVICES OF NEW YORK's job description. Free.
Tailor your resume to this Investigator role.
Rezi rewrites your resume against HEARTSHARE HUMAN SERVICES OF NEW YORK's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Investigator posting at HEARTSHARE HUMAN SERVICES OF NEW YORK — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Investigator posting at HEARTSHARE HUMAN SERVICES OF NEW YORK — free, in seconds.
About the Role
The Investigator is responsible for conducting thorough, objective, and timely investigations involving incidents and allegations concerning individuals receiving services. This position ensures investigations are completed in accordance with applicable NYS OPWDD Part 624 and Part 625 regulations, NYS SED requirements, and Heartshare policies and procedures.
Responsibilities
- Conducts thorough, objective, and impartial investigations in accordance with investigator training, agency procedures, and applicable NYS OPWDD Part 624 and Part 625 regulations and NYS SED requirements.
- Ensures investigations are completed, documented, and submitted within mandated deadlines, providing timely follow-up to OPWDD, the Justice Center, and HeartShare’s Incident Review Committee (IRC), as needed.
- Reviews incident classifications and develops appropriate investigative questions and interview plans based on the nature of each allegation.
- Conducts timely, professional, and sensitive interviews; obtains signed written statements and maintains investigator notes as part of the investigation record.
- Collects and reviews all relevant supporting documentation, including individual service plans, staff records, incident reports, medical documentation, photographs, and prior incident history.
- Ensures investigative reports clearly summarize evidence, address investigative questions, explain findings, identify delays, and provide relevant recommendations.
- Ensures required documentation is submitted for abuse and neglect investigations, including OPWDD 163 forms, Immediate Protective Measures, clinical assessments when applicable, and completed files for WSIR uploading.
- Maintains organized investigation records, archives completed files annually, and assists with annual trends analysis.
- Collaborates effectively with the Investigations team and other agency departments while maintaining professionalism and confidentiality.
- Demonstrates strong written and verbal communication skills, attention to detail, organization, time management, and the ability to prioritize responsibilities and meet deadlines.
- Works independently, demonstrates initiative, follows through on assignments, and participates in ongoing professional development and required training.
- Participates in in-service trainings and on-site workshops as required for professional growth and development.
- Attends external trainings and workshops at direction of management.
Requirements
- One year of direct experience working with individuals with developmental disabilities.
- Experience in adult services programs, including day and residential services, preferred.
- Previous investigative experience is a plus.
- Ability to work effectively with coworkers and individuals at all levels, including administrative, management, and direct support staff.
- Knowledge of Part 624 and Part 625 regulations, or the ability to learn and apply these regulations.
- Ability to work under pressure and meet deadlines.
- Ability to accept and respond appropriately to supervision.
- Flexibility, a strong work ethic, and willingness to assume additional responsibilities and work beyond normal business hours when required.
- Constantly required to exchange accurate information.
- Constantly operates a computer and other office tools.
- Frequently required to stand and administer assessments to children and adults.
- Occasionally moves about inside a building.
- Must be able to lift or move up to 25 pounds.
- Travel to other agency sites.
Skills
- Strong verbal and written communication skills.
- Excellent attention to detail.
- Organization.
- Time management.
- Ability to prioritize responsibilities and meet deadlines.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access.
Location
- HeartShare, 330 Jay Street 29th Fl, Brooklyn, NY, 11201 - Brooklyn, NY
Work Type
- Full-Time
Experience Level
- Up to 50% Travel
Education Level
- Bachelors Degree or Equivalent
Salary/Compensations
- $65000.00 - $65000.00
Benefits
- Rewarding Work in a team environment.
- Paid vacation, sick, personal days, and holidays.
- 403(B) retirement plans with employer contribution.
- Health, dental, vision and life insurance.
- Employee Assistance Program (EAP).
- Flexible spending account (Dependent Care, Medical, Parking, and Transit).
- Employee Appreciation Programs and Events.
- Tuition Assistance Program.
- Professional Development opportunities.
- Gympass Discount.
- Verizon Wireless Discount.
- BJs Membership discount.
- Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more
About the Company
- For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
Equal Opportunity
- Heartshare is an Equal Opportunity Employer (EOE).
- If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.