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About the Role

This role involves assisting management with associate supervision, providing member service, overseeing assigned areas, completing accounting records, developing and implementing business processes, and participating in teams. The goal is to meet business needs, ensure compliance, and provide excellent customer service.

Responsibilities

Assist management with the supervision of associates
Assign duties to associates
Communicate goals and feedback to associates
Train associates on processes and procedures
Provide direction and guidance to associates on member service approaches and techniques
Ensure member complaints and issues are resolved according to company guidelines
Ensure compliance with company policies and procedures
Support the Open Door Policy
Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Communicate and support membership by providing information on membership types, programs, and benefits
Process memberships, upgrades, and credit accounts
Encourage membership renewals
Participate in sales and marketing events
Complete and maintain marketing recaps and other required documentation
Strive to meet membership goals
Promote the value of Sam's Club products and services
Provide and ensure member service by acknowledging the member and identifying member needs
Assist members with purchasing decisions
Locate merchandise
Provide guidance and support to members regarding self-service technology
Assist members with transactions utilizing registers or self-checkout area
Ensure club pick up orders are filled
Oversee assigned area of responsibility
Handle claims and returns
Zone the area
Arrange and organize merchandise
Identify shrink and damages
Organize and maintain availability of carts/flatbeds
Assist members with transporting items utilizing cart retrieval equipment
Maintain parking lot cleanliness
Complete accounting records, file transactions, and other required documentation
Follow accounting office procedures
Provide funds for proper register operation
Create and interpret financial analysis reports
Assist with accounting-related investigations
Prepare daily deposits
Prepare and oversee Cash Fund Transfers
Investigate overages and shortages in cash register drawers and accounting office
Maintain confidentiality and accuracy of financial and personal information
Develop, communicate, and implement processes and practices to meet business needs
Collaborate with managers, coworkers, customers, and other business partners
Analyze and apply information from multiple sources
Monitor progress and results
Identify and address improvement opportunities
Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity
Explain, guide, and demonstrate how to apply policies in executing business processes and practices
Implement related action plans
Assist management with correcting ethical and compliance issues and problems
Lead and participate in teams
Use and share resources, information, and tools
Determine customer needs and business priorities
Coordinate and execute work assignments
Provide advice, feedback, and support to ensure timelines and work quality are achieved
Model and help others with how to adapt to change or new challenges
Embrace differences in people, cultures, ideas, and experiences
Create a workplace where associates feel seen, supported, and connected through a culture of belonging
Create opportunities for all associates to thrive and perform
Help attract the best talent
Work as a team
Build strong and trusting relationships
Communicate with impact, energy, and positivity to motivate and influence
Strengthen the team by helping, developing, and mentoring others
Recognize others' contributions and accomplishments
Maintain and promote the highest standards of integrity, ethics, and compliance
Model the Walmart values to support and foster our culture
Hold oneself and others accountable
Support Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world
Act in a selfless manner and be consistently humble, self-aware, honest, fair, and transparent
Deliver results while putting the customer first
Make decisions based on reliable information
Balance short- and long-term priorities
Consider how own work impacts the teams ability to deliver on our purpose for all stakeholders
Display curiosity and a desire to learn
Take calculated risks
Demonstrate courage and resilience
Drive continuous improvements
Be open to and use new technologies and skills
Support others through change

Requirements

6 months retail experience including operating front-end equipment (e.g., cash register)
6 months customer service experience
Must be 18 years of age or older

Skills

Supervision
Customer service
Sales
Merchandising
Inventory management
Financial analysis
Team leadership
Communication
Problem-solving
Adaptability

Location

7 CONSUMER SQ, PLATTSBURGH, NY 12901-6508, United States of America

Work Type

Full-time

Experience Level

6 months retail experience
6 months customer service experience
Supervising experience

Education Level

High school completion
Bachelor's degrees
English Language Learning
Short-form certificates

Salary/Compensations

$22.50 to $30.50 per hour
$0.35 per hour to $3.00 per hour in specific circumstances (premiums)

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Company paid education benefit program (Live Better U)

About the Company

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
This policy applies to all employees and aims to create a safe and productive work environment.

Equal Opportunity

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.