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About the Role

The Senior Engagement Manager partners with Commercial Leads and Services Consultants to deliver LiveRamp Global Services (LGS) offerings, including Core services, Advisory Services, and other relevant services. Success is measured by the effective delivery of complex LGS projects, regular interaction with C-level client executives, and maintaining strong internal relationships to meet client needs.

Responsibilities

Partner with LiveRamp Global Services (LGS) team members to ensure successful service delivery by managing projects in collaboration with the responsible LGS practice area.
Develop accurate project and resource plans with clients and LGS practice leads, evaluating projects against LGS standards, budgets, and deadlines.
Independently scope LGS engagements, utilizing subject matter experts (SMEs) for scope validation.
Collaborate with client leadership to align LiveRamp’s technical roadmap with the client’s long-term data strategy and identify new opportunities.
Participate in or lead client meetings using a consultative approach.
Own client relationships through project management, collaborating with customers and internal stakeholders to understand business objectives.
Provide an escalation path to the Engagement Management Lead or Engagement Director for internal and external concerns.
Identify challenges and develop practical recommendations to maximize customer value.
Demonstrate a deep understanding of LiveRamp products and services.
Provide mentorship and guidance to other team members.

Requirements

5+ years of project management experience or customer-facing role experience driving projects, consulting, or executing deliverables.
2+ years delivering professional services for a strategic consulting firm, SaaS/AdTech company, or large-scale system integrator.
Deep technical understanding of the programmatic ecosystem, including DSPs, SSPs, CDPs, identity graphs, and universal IDs.
Knowledge of web tracking (pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
Familiarity with cloud data warehousing (Snowflake, BigQuery, Databricks, etc.) and the ability to discuss SQL-based data transformation and schema mapping.
Strong grasp of the technical implications of global privacy regulations on data sharing and audience activation.
Comfortable discussing technical concepts and workflows with product teams and data scientists.
Deep understanding of and experience in TV and/or digital media, including the relationship between bought, earned, and owned media.
Executive-level communication skills, both written and oral.
Strong project management skills, including multitasking and managing multiple projects, workstreams, and programs.
Strong communication skills to examine, synthesize, and present data to various stakeholders.
Experience leading cross-functional teams.
Motivated to set and achieve goals and take initiative; proactive, thorough, and transparent.
Thrives in evolving teams and job functions; experience growing teams and new organizations.
Comfortable working in ambiguous environments with strong critical thinking and problem-solving skills.
Willingness to travel at least a few times a year.

Skills

Project Management
Client Relationship Management
Technical Communication
Data Strategy Alignment
Consultative Approach
Cross-functional Team Leadership
Problem Solving
Critical Thinking
Programmatic Ecosystem Understanding
Web Tracking Knowledge
Identity Resolution
Martech/Ad Tech Data Flow
Cloud Data Warehousing
SQL Data Transformation
Schema Mapping
Global Privacy Regulations
TV/Digital Media Expertise
Executive-Level Communication
Data Synthesis and Presentation

Location

San Francisco, California
New York City
Seattle
Little Rock

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

$97,000 to $144,000

Benefits

Flexible paid time off
Paid holidays
Options for working from home
Paid parental leave
Comprehensive medical, dental, and vision insurance
Life and disability insurance
Employee assistance program
Voluntary benefits
Perks programs for healthy lifestyle and career growth
401K matching plan (1:1 match up to 4% of salary)

About the Company

LiveRamp is shaping the future of responsible data collaboration between leading brands, retailers, financial services providers, and healthcare innovators.
The LiveRamp data collaboration network expands the breadth and accuracy of data for marketing AI capabilities, powering deeper customer insight and measurable performance globally.
LiveRamp is headquartered in San Francisco, California, with offices worldwide.
LiveRampers are empowered to live our values of committing to shared goals and operational excellence.
Connecting LiveRampers to new ideas and to one another is a guiding principle, informing how we hire, train, and grow global teams across nine countries and four continents.
By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and be their best selves.

Equal Opportunity

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.