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About the Role
The Front of House Coordinator is the main point of contact for service requirements, acting as a brand ambassador for the client and Cushman & Wakefield, and is responsible for delivering first-class customer service.
Responsibilities
- Manage the front of house reception desk, meeting rooms, and local requests efficiently, professionally, and in a friendly manner.
- Provide support to the on-site team and collaborate with the Facilities Manager to meet stakeholder needs.
- Ensure high service levels during Front of House Coordinator and facilities assistance absences.
- Maintain and update generic site manuals.
- Answer the switchboard and maintain a rapid response rate according to agreed SLAs.
- Issue security passes for staff, contractors, and visitors, maintaining monthly access and comms room reports.
- Operate office stationery machinery including photocopiers, scanners, and laminators.
- Manage team hot desks, office space, and meeting room bookings for employees and external visitors.
- Upload utility invoices to MetLife SharePoint.
- Manage post/courier logs and monitor operational requests through to completion via FAMIS 360, including uploading service reports and delivery dockets.
- Complete daily/weekly housekeeping checks and stock audits.
- Order monthly consumables (sundries, breakfast supplies, coffee, milk, stationery) via Ariba and Vendor.
- Organize off-site storage for confidential files.
- Oversee reactive and planned maintenance at Dublin, ensuring timely completion of work orders and chasing vendors for supporting documents.
- Monitor open work orders in Famis.
- Maintain records of maintenance activities, repairs, and facility-related documentation.
- Ensure Vendor Insurance, contracts, and RAMS are up to date.
- Ensure all contractors have reviewed and signed the C&W Contractor Site Induction and Evaluation.
- Monitor and order weekly breakfast supplies for Dublin.
- Manage temporary reception cover, approve hours online, update PO tracker cost file, and set up temporary MetLife accounts.
- Manage meeting room bookings and arrange catering requirements.
- Prepare meeting rooms on the day of the meeting, including setup for catering and arranging cleaning schedules.
- Support EAs when requested by the MetLife team at the site.
- Make bookings for couriers, travel (flights, cars, hotels), and external meeting rooms for MetLife Executive Management and visitors, following procurement guidelines.
- Collate information from HMRC visitor logs from EAs monthly for the Tax Department.
- Process invoices, raise requisitions, and generate POs through Ariba.
- Manage and maintain a recording system for receipts of consumables, access passes, delivery notes, statements, and invoices.
- Update the PO invoice tracker with the monthly forecast for variable costs before the 20th of each month.
Requirements
- Excellent interpersonal skills with the ability to establish strong working relationships with clients, visitors, and colleagues.
- Excellent personal presentation, including wearing smart clothing at all times.
- Good attendance and timekeeping.
- Organized and helpful.
- Excellent knowledge of the site.
Skills
- Customer service
- Brand ambassadorship
- Reception management
- Meeting room management
- Catering coordination
- Switchboard operation
- Security pass issuance
- Office machinery operation
- Hot desk management
- Space management
- Invoice processing
- Procurement
- Travel booking
- Vendor management
- Maintenance oversight
- Record keeping
- Stock auditing
- FAMIS 360
- Ariba
- SharePoint
Location
- London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live.
- The firm has 53,000 employees in more than 70 countries, providing deep local and global insights that create significant value for occupiers and investors worldwide.
- Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services including agency leasing, asset services, capital markets, facilities services, global occupier services, investment management, tenant representation, and valuations & advisory.
Equal Opportunity
- Cushman & Wakefield is an equal opportunity / affirmative action employer.
- All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.
- Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.
- If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.