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About the Role

Lead product strategy and platform development for Agentic Commerce at American Express, focusing on enabling seamless, secure agent-driven transactions and defining the experiences, platform capabilities, and trust frameworks needed to scale across partners and future use cases. This role will shape intuitive commerce journeys powered by AI agents by leveraging Amex's unique position in authentication, authorization, identity, and risk capabilities.

Responsibilities

Define and deliver foundational capabilities that enable secure, scalable agentic commerce across the payments ecosystem, with a focus on intent intelligence.
Align product strategy, requirements, and roadmaps across issuer and network perspectives to ensure scalable and interoperable solutions.
Monitor industry trends, balancing near-term execution priorities with long-term strategy to support the overall product vision.
Collaborate on the development of capabilities related to intent intelligence, authentication, authorization, tokenization, spend controls, identity, merchant enablement, and trust infrastructure.
Drive alignment on long-term platform architecture, operating models, and ecosystem strategy to support future scale.
Partner deeply with engineering teams to understand and develop a perspective on how to apply evolving technologies for AI agent-facilitated payments.
Balance the needs of customers, internal stakeholders, leadership, and external partners while working with engineering to identify technical solutions, shape product requirements, and deliver platform capabilities.
Bring structure to ambiguous, cross-ecosystem problems by defining how data flows across merchants, PSPs, and AI/LLM partners to support fraud, servicing, and Card Member experiences.
Work with Business Development teams to evaluate, influence and operationalize partner requirements, and with Product Enablement teams on go-to-market strategies.
Partner closely with Fraud and Servicing to define strategies for fraud prevention, dispute management, and call or chat handling related to agentic transactions.
Partner with internal stakeholders such as Legal, Compliance, and Risk teams to develop and adhere to governance principles and payments regulations to ensure compliant and secure payment experiences.

Requirements

4+ years of experience in product management/development, or similar role.
Enthusiasm for exceptional products and services, deep customer empathy, keen product intuition, and skilled at articulation of product functionality.
Experience turning nebulous concepts into concrete requirements for execution.
Curiosity and a hunger to understand how things work, with the ability to use that knowledge to make connections, identify opportunities, and push the innovation agenda within a large company.
Highly organized self-starter with strong ownership mentality and business track record.
Understanding of tech and product development processes, with the ability to communicate with and influence both technical and non-technical partners.
Ability to reconcile competing needs across customers, stakeholders, and partners, making effective decisions and gaining buy in.
Proven partner to engineering and comfortable discussing technical trade-offs; known as a business person who can talk tech.
Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall product.
Ability to recognize issues quickly and determine how to get a resolution through creative and efficient problem solving.
Skilled at balancing big picture strategy and tactical details.
Team player, comfortable with ambiguity, adaptable, accountable, and highly organized.
Excellent communication skills across cross functional teams with the ability to engage, influence, and inspire partners to drive collaboration and alignment.
Willingness to be creative within the bounds of the highly regulated financial services environment.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for this position.

Skills

Agent-to-Agent Protocol
Agentic Payments Protocol
x402
Web Bot Auth
Trusted Agent Protocol
Model Context Protocol
Digital payments
Digital wallets
Fraud prevention
Disputes
Payment processing

Location

United States

Work Type

Hybrid
Onsite
Virtual

Experience Level

Senior

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty.
We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences while preserving Card Member visibility and control over agent-initiated activity.
By leveraging our membership model, premium brand, and differentiated data assets, this person will help define the experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem.
At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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