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About the Role

Serve as a strategic post-go-live partner for clients using UKG Pro, focusing on system optimization, client advisory, and ongoing support to bridge technical configuration with business outcomes. This client-facing, consultative role requires deep UKG Pro knowledge to translate system capabilities into business value.

Responsibilities

Serve as the primary post-implementation partner for assigned clients
Lead regular client touchpoints to review system performance, gaps, and optimization opportunities
Build strong client relationships and drive overall customer satisfaction
Facilitate consultative discussions on HR/payroll best practices and system utilization
Perform configuration updates and enhancements within UKG Pro (Payroll & People modules)
Analyze system performance and recommend improvements
Support open enrollment (OE) and life event (LE) processes within benefits
Apply testing methodologies for system updates, enhancements, and M&A activities
Manage and triage client inquiries, ensuring timely resolution or escalation
Troubleshoot system-related issues and provide clear, actionable solutions
Maintain a proactive approach to identifying and resolving risks
Meet timelines aligned with key deliverables and client expectations
Create documentation, templates, and client-facing materials
Support knowledge transfer for both internal teams and clients
Act as a Subject Matter Expert (SME) for UKG Pro Payroll & HR
Contribute to internal process improvements and team knowledge sharing
Participate in team training and lead at least one session annually
Support a collaborative, high-performance team environment
Serve as a dedicated, full-time HRIS resource for assigned clients, performing HRIS functions for UKG products including system maintenance, management, and support
Follow the client's holiday schedule and provide occasional after-hours support as needed
Provide email-based support to the client's HR team and end users during business hours
Coordinate with the Align HCM SmartCare team to ensure services complement existing SmartCare Maintain Services
Complete day-to-day configuration updates (e.g., pay codes, job titles)
Troubleshoot and resolve complex payroll issues
Provide support across the UKG Pro suite, including Payroll, ancillary products, WFM, and Benefits
Manage UKG cases, including submission, tracking, and escalation through resolution
Provide integration support
Serve as Super User and Default Approver, triaging approvals as needed
Develop and deliver general reporting (e.g., BI, Pro WFM)
Identify and implement workflow improvements
Conduct quarterly system optimization reviews with the client
Manage UKG releases, including sandbox testing and feature adoption
Monitor compliance and flag regulatory or process risks
Provide year-end support and preparation
Develop client documentation, including SOPs and user guidelines
Provide knowledge transfer to client HR staff and end users

Requirements

3+ years of hands-on experience with UKG Pro (Payroll & People)
Experience in consulting, implementation, configuration, or support roles
Strong knowledge of HR and payroll processes
Strong knowledge of system testing methodologies
Proven ability to manage multiple clients or priorities in a fast-paced environment
Strong analytical and problem-solving skills
Excellent communication skills (client-facing is a must)

Skills

UKG Pro
HR processes
Payroll processes
System testing methodologies
Consulting
Configuration
Support
Client relationship management
System optimization
Troubleshooting
Reporting
Integration support
Core Benefits
Benefits Administration
Benefits Hub
UKG Pro Payroll & People Certification
US payroll environments
Canadian payroll environments

Location

Remote – United States
Remote – Canada
Remote – Philippines

Work Type

Remote
Full-time

Experience Level

3+ years of hands-on experience with UKG Pro (Payroll & People)

Benefits

Competitive Compensation
Health and Wellness Benefits
Paid Time Off and Vacation Benefits
Professional Development and Ongoing Training
Career Growth Opportunities
Remote Work Flexibility
Supportive and Collaborative Work Environment

About the Company

Help organizations simplify HR and payroll processes and improve the employee experience for thousands of employees.
Continuous learning opportunities and the chance to deepen your UKG and Dayforce expertise.
Remote-first work environment with the tools and support you need to succeed from anywhere.
Work alongside experienced consultants and a team that values knowledge-sharing and problem-solving.
Work with different clients, industries, and business challenges—no two engagements are exactly alike.

Equal Opportunity

Align HCM is an Equal Opportunity Employer.
We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging.
Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique.
We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work.
If you're excited about this role but don’t meet every qualification, we still encourage you to apply.