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About the Role

Constellation, Publicis Groupe's internal agency for Samsung, is seeking a Senior Vice President, Transformation Lead to drive significant business transformation. This role will redesign operating models, improve efficiency, and implement AI and automation to enhance productivity, quality, speed, and scalability.

Responsibilities

Lead transformation work across selected priority business and operating-model challenges.
Redesign priority areas of Constellation's operating system to improve efficiency, scalability, and business performance.
Turn poorly defined problems into clear transformation briefs, practical choices, and executable plans.
Connect organizational, process, technology, data, commercial, and change implications to address the whole problem.
Move work from diagnosis and design through decision, mobilization, and implementation.
Structure ambiguous problems by turning complex business issues into clear questions, hypotheses, workplans, and decision points.
Establish the fact base by gathering and synthesizing evidence on the current state, including business needs, workflows, roles, handoffs, pain points, performance data, and stakeholder perspectives.
Diagnose the current state by identifying root causes in processes, operating models, organization, governance, technology, or ways of working.
Design the future state by developing practical future-state processes and operating models, including capabilities, workflows, roles, decision rights, governance, talent implications, and enabling technology.
Develop options and recommendations by framing realistic choices for senior stakeholders, making trade-offs and implications explicit, and providing a clear point of view.
Lead senior working sessions by planning and facilitating cross-functional discussions to test work, resolve disagreements, and move stakeholders toward decisions.
Translate decisions into implementation by converting an agreed future state into a sequenced roadmap with outcomes, workstreams, owners, dependencies, resources, risks, milestones, and measures of success.
Mobilize the work by helping establish the right team, ownership, governance, and initial operating cadence for execution.
Integrate business and technology change, ensuring AI, automation, data, platforms, and technical solutions align with the business problem and future workflow.
Track value and adoption by defining baselines and success measures, testing changes, and adapting the plan as needed.
Communicate with clarity by creating concise, decision-oriented materials for senior leaders that make complex issues understandable.

Requirements

15+ years of experience in business transformation, operating-model design, management consulting, or business operations.
Substantial experience in an agency, marketing-services, media, CRM, creative, digital, or comparable client-services environment.
Deep understanding of agency and marketing-services operating models, including how complex client work is scoped, staffed, delivered, and scaled across functions.
Demonstrated ability to redesign complex, bespoke, capacity-constrained workflows using process re-engineering, automation, AI, data, and enabling technology, with measurable improvements in productivity, quality, speed, scalability, and margin.
Demonstrated record of taking ambiguous, cross-functional business problems from diagnosis through future-state design and into implementation.
Strong process and operating-model capabilities, including current-state assessment, root-cause analysis, workflow design, organizational design, roles and decision rights, governance, and implementation planning.
Ability to connect organizational, process, technology, data, commercial, and change considerations without treating them as separate exercises.
Sound judgment and the confidence to form a point of view, make trade-offs explicit, and challenge senior stakeholders constructively.
Ability to influence and drive decisions without relying on direct authority.
Excellent written, verbal, and visual communication skills, with the ability to make complex issues simple without making them simplistic.
A bias toward action and implementation, including comfort producing a strong first cut, testing it with others, and improving it quickly.

Skills

Business Transformation
Operating Model Design
Management Consulting
Business Operations
Agency Operations
Marketing Services Operations
Process Re-engineering
Automation
AI
Data Analysis
Workflow Design
Organizational Design
Governance
Implementation Planning
Change Management
Communication

Location

Remote

Work Type

Contract
Full-time

Experience Level

Senior
15+ years

Salary/Compensations

USD $86.64 - USD $144.06/Hourly

Benefits

Paid Family Care
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs
Health/Wellness/Comfort reimbursements
Tuition Assistance
Paid time off (Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days)
Matching Gifts programs
Flexible working arrangements
‘Work Your World’ Program (up to 6 weeks a year)
Business Resource Groups
Freelancer/temporary employee medical plan (through third-party)
Medical coverage
Dental
Vision
Disability
401k
Paid time off

About the Company

Razorfish is a leader in digital transformation, helping brands navigate every era of change and leading them into the age of AI.
Named a Most Innovative Agency three years running (2024–2026) by Campaign US.
Razorfish brings together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence.
Constellation serves as an internal-facing brand formed by a collective of Publicis Groupe agencies to address client requirements in creative, data, strategy, media, and technology.
Constellation eliminates operational silos and presents a unified service entity and primary point of contact for the client.

Equal Opportunity

Razorfish is an Equal Opportunity Employer.
Employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.
All information will be kept confidential according to EEO guidelines.