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About the Role
Develop strong, sustainable client relationships and provide global functional leadership for client program management. Drive business development and growth strategies for assigned client portfolios by deeply understanding client organizations, their business models, goals, strategies, and key initiatives. Deliver accurate account health reports, manage key metrics, and proactively address issues. Partner with internal teams to sell new services and drive incremental growth. Maintain accountability for forecasting account revenue by product line and region.
Responsibilities
- Develop and execute "Win Back" strategies to regain market share and improve client satisfaction.
- Manage P&L for assigned accounts, including forecasting and budgeting.
- Maintain regular client communication to align expectations, resolve issues, and drive engagement.
- Identify opportunities to expand BVCPS service offerings within accounts.
- Lead pricing discussions, contract negotiations, and RFP processes.
- Share market, sourcing, and client insights with internal teams.
- Monitor account health, risks, and opportunities.
- Lead quarterly account reviews (SBRs) and facilitate client meetings, presentations, and events.
- Maintain accurate account information in Salesforce.
- Develop and manage an enhanced portfolio for larger accounts, leading accounts more independently.
- Engage with client executives and C-suite.
- Develop strategic initiatives to enhance the portfolio of accounts.
- Directly responsible for the P&L for assigned accounts including accurate forecasting and budgeting.
Requirements
- 4 year college degree in business administration or related discipline.
- 7 years related experience in a business environment, preferably in the service industry.
- 7 years of experience in consumer products businesses.
- 5 years related Supervisory experience.
- An equivalent combination of education and experience may be accepted.
Skills
- Knowledge of technical regulations, standards, and compliance for consumer products.
- Strong relationship building and client engagement skills.
- Understanding of product development and sourcing processes.
- Ability to translate technical information clearly.
- Strong communication, presentation, analytical, and problem-solving skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Skilled in negotiation and service-based selling.
- Self-motivated, detail-oriented, and able to work independently or collaboratively.
- Proficient in Microsoft Excel and PowerPoint.
Location
- East Coast - New York Focus
Work Type
- Full-time
Experience Level
- Senior Manager
- 7 years related experience
- 5 years supervisory experience
Education Level
- 4 year college degree in business administration or related discipline
- MBA preferred
Salary/Compensations
- $125,000 - $150,000 annually