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About the Role
As a Service Coordinator at Trane Technologies, you will plan, coordinate, control, and direct activities of operational resources to execute service agreements and repair work. This involves procuring labor and materials within financial standards, interacting with customers, communicating with field technicians, and coordinating job priorities with service managers.
Responsibilities
- Coordinates service resources, dispatches and assigns team members to project.
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.
Requirements
- Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
- Excellent Customer Service skills; comfortable and effective on the phone.
- Organized with the ability to multi-task and prioritize daily interruptions.
- Strong attention to detail and enjoy working in a fast-paced environment.
- Knowledge of Word, Excel, Outlook, and Windows.
- Flexibility to work overtime/weekends, as required.
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
Skills
- Customer Service
- Multi-tasking
- Prioritization
- Attention to detail
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Windows OS
- Energy Management Systems
- HVAC Systems
- Temperature Controls
Location
- Onsite (Monday-Thursday)
- Remote/Hybrid (Friday)
Work Type
- Hybrid
Experience Level
- 1 year related experience (with degree/certificate)
- 3 years related experience (with HS Diploma/GED)
Education Level
- Certificate/degree from college or technical school
- HS Diploma/GED
Salary/Compensations
- $47,310.00 - $66,465.00
Benefits
- Health insurance
- Holistic wellness programs with generous incentives
- Fertility coverage
- Adoption/surrogacy assistance
- Up to 15 vacation days
- Paid holidays
- Sick leave
- Volunteer leave
- Parental leave
- 401K match
- Educational and training opportunities
- Tuition assistance
- Student debt support
About the Company
- World leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation.
- Sustainability is not just how we do business—it is our business.
- Businesses include Trane® and Thermo King.
Equal Opportunity
- We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.