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About the Role

The Key Account Manager (KAM) develops and executes national account strategies and builds long-term partnerships with priority public- and private-sector customers. Working with commercial, marketing, and cross-functional teams, the KAM advances strategic-site opportunities, leads customer-facing initiatives, and supports channel development to drive portfolio growth while maintaining relationships across customer groups and health systems.

Responsibilities

Identify target accounts and growth opportunities using portfolio strategies and customer insights.
Partner with marketing, sales, contracts, finance, legal, and Healthcare Compliance (HCC) to agree priorities and develop strategic account plans that support sustainable, value-based partnerships.
Build sustainable relationships with leaders at priority sites to strengthen account effectiveness, drive growth, and position JJSV as a preferred, trusted partner in technologies and solutions that enhance patient care.
Engage customers interactively, follow through on commitments, and position emerging solutions to address unmet health system and patient needs.
Use advanced negotiation techniques and a partnership approach to deliver compliant, measurable short- and long-term value for both parties.
Influence and motivate others to take action, honour commitments, and achieve agreed outcomes.
Execute account plans systematically, focusing on the revenue pipeline and market shaping.
Incorporate quick wins and lessons into evolving plans, take ownership of compliant, flawless delivery, and hold partners accountable.
Accept stretch goals and keep customer needs central to decisions.
Translate financial, customer, and analytical insights into business solutions that support sales growth, profitability, and risk management.
Apply experience in defining and delivering strategic contracting solutions across capital equipment, consumables, and associated services.
Use knowledge of the healthcare environment, emerging patient pathways, and competitive landscape to anticipate market forces and build partner networks.
Position JJSV as a partner of choice by advancing innovative procurement approaches, supporting innovation adoption, and preparing markets for new technology launches to sustain competitive advantage.

Requirements

University/Bachelor’s degree is required; degree in business or science is preferred; MBA is an asset.
Minimum of 6–8 years sales leadership, key account management, marketing, or related experience is required; medical device industry is preferred.
Proven success in implementing and executing key account strategies is strongly preferred.
Experience in working with healthcare systems, GPO/SSO procurement, patient and payment pathways, and relevant regulations is strongly preferred.
French/English bilingualism is an asset.
Excellent communication and presentation skills, with strong team collaboration.
Up to 40% domestic travel may be required.
Must possess a valid driver’s license.

Skills

Account Management
Alliance Formation
Commercial Awareness
Customer Centricity
Customer Experience Management
Execution Focus
Goal-Oriented
Health Care Systems
Interpersonal Influence
Key Account Management
Market Savvy
Medical Device Industry
Medical Technology
Ophthalmology
Process Improvements
Revenue Management
Sales Leadership
Sales Projections
Solutions Selling
Sustainable Procurement
Analytical judgement
Strategic thinking
Values and patient focus
Customer partnership
Market awareness
Prioritization
Collaboration

Location

Markham, Ontario, Canada
Remote (Canada)
Toronto, Ontario, Canada

Work Type

Remote

Experience Level

6-8 years

Education Level

University/Bachelor’s degree
MBA

Salary/Compensations

117,900.00 CAD - 167,900.00 CAD

Benefits

Discretionary performance bonus

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime.

Equal Opportunity

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.