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About the Role
The purpose of the Welcome Coordinator is to create an inclusive environment for patients and make a positive first and last impression. Welcome Coordinators are the face of the clinic and ensure efficient center operations by performing administrative tasks that allow broader teams to execute on creating an unmatched patient experience.
Responsibilities
- Welcoming patients and guests
- Conducting visit check-in and assisting patients with required forms
- Collecting co-pays
- Updating patient information and making changes in electronic medical record platform
- Scheduling/rescheduling appointments within electronic medical records platform
- Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
- Managing faxes in the electronic fax platform
- Maintaining the cleanliness of the Welcome and Community Room areas
- May be required to float to other centers in the region on an infrequent basis
- Other duties as assigned
Requirements
- Strong computer skills required and basic knowledge of Google Suite
- Professional phone etiquette
- Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
- US work authorization
- Experience in customer service setting strongly preferred
- A flexible and positive attitude
- A welcoming and nurturing attitude toward our patient population of older adults
- High level of integrity
Skills
- Spanish
- Polish
- Russian
- Google Suite
Work Type
- Full time
Education Level
- Some college preferred
Salary/Compensations
- $17.00 - $31.30
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
About the Company
- We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
- At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
- Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
- Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.