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About the Role
As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
Responsibilities
- Lead requirements gathering sessions with business and operational stakeholders
- Translate business needs into user stories, process flows, and functional requirements
- Collaborate closely with developers and UX consultants to shape end-to-end solutions
- Configure Salesforce solutions using declarative tools to support business workflows
- Support testing, validation, planning and change management activities
- Maintain traceability artifacts that support delivery governance
- Ensure solutions align with enterprise standards and delivery best practices
Requirements
- 2+ years of experience with the Salesforce platform (analysis and/or configuration)
- Strong experience with requirements gathering and stakeholder engagement
- Strong experience with user stories, acceptance criteria, and process documentation
- Strong experience with Salesforce data models and workflow configuration
- Experience working in cross‑functional and diverse consulting or delivery teams
- Salesforce certifications such as Administrator, Business Analyst, App Builder or Service Cloud Consultant
- Experience delivering Salesforce solutions in healthcare, public sector, or human services contexts
- Exposure to Service Cloud or Health Cloud / Home Health
- Experience supporting mobile or field-based service workflows
- Familiarity with data privacy, compliance, or regulated operating environments
- Comfortable using AI with clear expectation of human review
- A Security Clearance is mandatory for all staff who’ll be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This’ll become a condition of your employment with PwC should you receive an offer from us.
Skills
- Salesforce
- Accepting Feedback
- Active Listening
- Analytical Thinking
- Application Software
- Business Model Development
- Business Process Modeling
- Business Systems
- Communication
- Creativity
- Developing Training Materials
- Embracing Change
- Emerging Technologies
- Emotional Regulation
- Empathy
- Enterprise Integration
- Enterprise Software
- Implementation Research
- Implementation Support
- Implementing Technology
- Inclusion
- Innovative Design
- Intellectual Curiosity
- IT Infrastructure
- Learning Agility
Location
- PwC locations in major city centres
Work Type
- Full-time
Experience Level
- Senior Associate
Salary/Compensations
- $84,700 - $134,700
Benefits
- Competitive compensation package
- Inclusive benefits
- Flexibility programs
About the Company
- At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.
- We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes.
- This meaningful work, and our continuous development environment, will take your career to the next level.
- We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.
- PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.
Equal Opportunity
- We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.
- Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le nous savoir à l’étape de la demande d’emploi.