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About the Role

Salesforce is hiring technically grounded Slack AI Solution Strategists who will partner with Salesforce leaders through Customer Zero engagements. Working hands-on from discovery and experience design through prototyping and validation, you will build working proofs that demonstrate technical feasibility and business value. Every engagement creates a direct learning loop with Product & Engineering, bringing back high-value use cases, evidence, user insights, and product gaps, then turning proven patterns into compelling stories and reusable playbooks.

Responsibilities

Lead focused engagements from business and technical discovery through solution design, configuration, integration planning, validation, enablement, and handoff.
Use Slack capabilities, workflows, AI features, and existing approved connectors to bring solutions to life; validate where future integrations or additional engineering could drive further value.
Design Slack-first solutions that connect AI across broader enterprise tools (Salesforce, Tableau, Google Workspace, etc) to take advantage of data and context across tools.
Build trusted relationships with senior stakeholders, inspire new ways of working, and communicate solutions in terms of business outcomes.
Create prompts, skills, demonstrations, and usage guidance needed to validate a proof and support limited activation before handoff.
Capture high-value use cases, user evidence, AI behavior, technical constraints, and product gaps; synthesize recurring patterns; and partner with Product and Engineering to inform product direction and future capabilities.
Map the workflows, systems, data sources, integrations, permissions, and dependencies behind a use case. Investigate the underlying cause when a solution is not working as intended and distinguish among configuration, data, integration, product capability, AI behavior, and adoption issues.
Communicate the vision, working experience, technical tradeoffs, and potential business value through compelling narratives and demonstrations.
Partner with account teams across OUs on use case workshops and connect the dots between Product and feedback from the field.
Turn engagement learnings into reusable solution patterns, stories, and playbooks for leaders, sellers, and customers.

Requirements

5-7 years of experience in Solutions Engineering, technical consulting, solution implementation, solution architecture, technical product delivery, or another customer-facing delivery role.
Demonstrated experience leading discovery, solution design, transformation, or advisory engagements with senior internal and/or external stakeholders.
Strong working knowledge of Slack, including its workflows, integrations, administration, security, and evolving AI capabilities.
Familiarity with Salesforce and Tableau and how enterprise teams use these platforms to access data, insights, and business workflows.
Practical understanding of applied AI and agentic systems, including prompting, grounding, retrieval, tool use, evaluation, guardrails, and common failure modes.
Understanding of the product lifecycle and experience working through discovery, design, configuration, testing, release, adoption, and feedback.
Working knowledge of APIs, MCP, integration patterns, identity, data access, permission models, and enterprise security.
Executive presence and the ability to communicate technical concepts, tradeoffs, and recommendations clearly to senior business and technical leaders.
Ability to synthesize individual engagement learnings into reusable patterns, stories, and guidance.
Passion for Slack, applied AI, agentic technology, and the future of work.
Willingness to travel ~25% of the time, working directly alongside internal leaders and/or customers.

Skills

Slack workflows
Slack integrations
Slack AI features
Salesforce
Tableau
Applied AI
Agentic systems
Prompting
Grounding
Retrieval
Tool use
Evaluation
Guardrails
Common failure modes
APIs
MCP
Integration patterns
Identity
Data access
Permission models
Enterprise security
Storytelling
Design
Configuration
Prototyping
Validation
SQL
Technical architecture
Enterprise SaaS platforms
Salesforce CRM
Data Cloud
Agentforce
Salesforce technologies
Salesforce Certifications
Slack Certifications
Tableau Certifications
Platform Certifications
Admin Certifications

Location

Select cities within the San Francisco and New York City metropolitan area

Work Type

Full-time

Experience Level

5-7 years

Education Level

Salesforce, Slack, Tableau, architecture, or comparable Platform or Admin Certifications

Salary/Compensations

$197,300 - $260,100 annually
$237,700 - $285,800 annually

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Salesforce believes in equality for all.
Salesforce believes we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.